DVDFab Forum - DVDFab Player doesn't capture a picture in the MP4 format

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DVDFab Player doesn't capture a picture in the MP4 format

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    DVDFab Player v6.1.0.2 DVDFab Player doesn't capture a picture in the MP4 format

    Hello,

    It seems that DVDFab Player doesn't capture a picture for SOME files in MP4 format. I tried with a MKV file, DVD, bluray, it works perfectly for every file butnot for all the MP4 files, I don't know the reason.

    Do you think this problem will be resolved in the future ?

    Otherwise, it is a very good player !

    Thank you very much for your answer
    Last edited by turner6; 05-23-2020, 03:13 PM.

    #2
    The problem is only with the MP4 files from Instagram. Player allows to play those files but it doesn't capture the picture when required.

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      #3
      Originally posted by turner6 View Post
      The problem is only with the MP4 files from Instagram. Player allows to play those files but it doesn't capture the picture when required.
      I will have our QA team test it first. I will keep you posted. Thanks.
      DVDFab log default location:
      For Windows: C:\Users\User Name\Documents\DVDFab11\Log
      For Mac: Finder>Documents>DVDFab11>Log

      DVDFab Player 5:
      For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
      For Mac: Finder>Documents>DVDFab Player 5>Log

      Guide for adding attachments in a post
      --Please use attachment button to attach your most recent log files.

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