Hi,
A few years ago, when you first added support for 4K UHD Blu-Ray playback, there seemed to be an issue present that caused video playback to start stuttering after a disc had been playing for a while. Initially, playback seems fine, then after a undetermined amount of time playback starts to stall, and keeps pausing, starting again, then pausing again, then starting again (almost as if there is an issue with buffering?).
The move to an x64 version (admittedly along with an upgrade to my computer) finally seemed to fix this for me a few months ago, but I've noticed over the past few versions of the software that it seems to have started happening again. The last couple of films that I've watched have been fine for the first two hours or so, only for the playback issue to start towards the end of the film. It seems to happen with a wide variety of discs from a variety of studios, so I don't think it's a disc problem. Restarting the software doesn't seem to work, because it also seems to be triggered by skipping playback to a point later on the disc (so I can't just restart it and skip to where it started glitching). I've yet to find a way reliably to fix it once it starts happening, so it's rather annoying.
I haven't made any recent hardware changes, and I don't think I've made any obvious driver updates that might have broken this (though I might be wrong there). I'm not clear whether this is a software bug, but I thought I'd bring it to your attention in case it's fixable!
(DXDiag and log extract attached with some redactions.)
A few years ago, when you first added support for 4K UHD Blu-Ray playback, there seemed to be an issue present that caused video playback to start stuttering after a disc had been playing for a while. Initially, playback seems fine, then after a undetermined amount of time playback starts to stall, and keeps pausing, starting again, then pausing again, then starting again (almost as if there is an issue with buffering?).
The move to an x64 version (admittedly along with an upgrade to my computer) finally seemed to fix this for me a few months ago, but I've noticed over the past few versions of the software that it seems to have started happening again. The last couple of films that I've watched have been fine for the first two hours or so, only for the playback issue to start towards the end of the film. It seems to happen with a wide variety of discs from a variety of studios, so I don't think it's a disc problem. Restarting the software doesn't seem to work, because it also seems to be triggered by skipping playback to a point later on the disc (so I can't just restart it and skip to where it started glitching). I've yet to find a way reliably to fix it once it starts happening, so it's rather annoying.
I haven't made any recent hardware changes, and I don't think I've made any obvious driver updates that might have broken this (though I might be wrong there). I'm not clear whether this is a software bug, but I thought I'd bring it to your attention in case it's fixable!
(DXDiag and log extract attached with some redactions.)
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