503.00 13 Error

[BurnBabyBurn]

Just bought the converter and I'm unable to convert to mkv to wma using either 1 Pass or 2 Pass. Getting error 503.00 13. I have not tried converting anything else. Running Windows 7 SP1 64 bit.

[Anny]

Just bought the converter and I'm unable to convert to mkv to wma using either 1 Pass or 2 Pass. Getting error 503.00 13. I have not tried converting anything else. Running Windows 7 SP1 64 bit.

Hi BurnBabyBurn,

We need your internal log file to check where the problem is. Please post it in the attachment.

The default location is:

For Win7 C:\Users\User Name\My Documents\DVDFab\Log
or Vista C:\Users\User Name\Documents\DVDFab\Log
or for XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log

Anny

[BurnBabyBurn]

Here are the logs. I'm wondering if there is something configured in this MKV that is set up to prevent anyone from converting the files.

[CBR929]

Hi BurnBabyBurn
Your drive is in PIO mode, Open Fab Click the Green √ top right > General > make sure Check for DMA Automatically is Checked and also Click the Reset DMA to the right click OK and restart Fab.
CBR929

[BurnBabyBurn]

I clicked the Reset DMA and it asked me to reboot the computer which I did. Still getting same error. Logs attached.

[sunny]

Hi BurnBabyBurn,

Please upgrade to the latest version of DVDFab 8.0.9.0 at to see the result.

Sincerely,
--
Sunny

[BurnBabyBurn]

I'm getting the same error with this version.

[Blazkowicz]

Please try to set A/V codecs to software.

[BurnBabyBurn]

This worked but it took 6 hours or so to convert. Where do we go from here?

[sunny]

Hi BurnBabyBurn,

Please apply DVDFab Uninstaller to uninstall firstly, or use the "Add/Remove Programs" feature in your "Control Panel" to uninstall the program. Open My Computer and go to c:\Program Files (OR) wherever you installed DVDFab, find if there are file left, if there are, you need manally delete them, then reboot computer, redownload and install DVDFab Qt 8.0.9.2 at .

Please check if you can convert mkv to wma file smoothly after this reinstallation. You'd better set all the video decoder options and video encoder options as Software in Common Settings.

[BurnBabyBurn]

Unfortunately, this didn't help, it still errors out when using CUDA.

[GregiBoy]

Update your video card drivers then.