No audio when converting mp4 & mkv to .avi

[Drover]

When converting mp4 and mkv to avi using my licensed and latest version of Video Converter, I get NO sound. Video is perfect, but where is the sound. I have also tried various sound options, but nothing works. Can someone help please, as this is very frustrating for something that cost me money.
I googled and downloaded "Other Software" and it works perfect on all default settings, what is wrong with DVDFab Video Converter......?????

[Drover]

And here is the latest Log File, trying to convert an mp4 to avi - from today just to check that it still does NOT work:

DVDFab 8.1.7.6 (2012/04/18 19:08:56)

0m 02.09s: GPUAccelerate: 455
0m 02.09s: CUDA cap: 0
0m 02.09s: Support coreavc decode: 0
0m 02.10s: Graphics info: AMD Radeon HD 6800 Series : :
0m 02.13s: Qt Translator file load success
0m 02.34s: Load config successful.
0m 02.38s: Init profile data driver sucessful.
0m 07.29s: Init GPU settings sucessful.
0m 07.30s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 0
0m 07.30s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 07.64s: Config ExBar successful.
0m 07.64s: dvd2dvd have 8 elements.
0m 07.78s: dvd2mobile have 29 elements.
0m 08.49s: blu-ray2blu-ray have 4 elements.
0m 08.52s: blu-ray2mobile have 18 elements.
0m 08.97s: blu-ray23d have 7 elements.
0m 09.12s: blu-ray2dvd have 1 elements.
0m 09.14s: file2mobile have 28 elements.
0m 09.85s: file2dvd have 1 elements.
0m 09.87s: file2bluray have 1 elements.
0m 10.21s: Config work ui controls successful.
0m 11.17s: Init burn engine successful.
0m 11.39s: StartNotify successful.
0m 05.37s: 513.05 : video codec(28,828601953) try to connect inter-codec failed
0m 12.82s:


------ begin mobile work(1/1) ------


0m 12.82s: info: create config(3)
0m 12.82s: info: convert profile(generic.avi.xvid.audiocopy)
0m 12.82s: info: file (.mp4),3D(0)
0m 12.82s: info: streams((0.2)(1.1))
0m 12.84s: info: set output video frame_rate(24000/1001)
0m 12.84s: try to use gpu acceleration(2) for video decoding
0m 12.84s: DXVA GPU acceleration for video decoding enabled
0m 55.28s:

[Wilson.Wang]

Please try the latest build 8178, and set Software as decoder & encoder!

Wilson

[Drover]

Please try the latest build 8178, and set Software as decoder & encoder!

Wilson

Well, I downloaded and installed 8178, and conversion actually failed outright this time, right at the very start of the conversion process. I will post log AFTER I try again, but what, where, and how do I set "Software as decoder & encoder!". This is news to me, you will have to explain this one please?

[Drover]

Well to say I am over-annoyed is an under-statement. To make certain everything was OK, I also did a complete and full uninstall of all DVDFab files/folders, including Registry, and did a brand new Install of 8178. Guess what, it also made no difference at all..............grrrrrr

The conversion failed immediately, in a matter of seconds after starting. Here is the Log File (check out line at 52.34s!!), what is this all about?

DVDFab 8.1.7.8 (2012/04/20 16:40:59)

0m 02.12s: GPUAccelerate: 455
0m 02.12s: CUDA cap: 0
0m 02.12s: Support coreavc decode: 0
0m 02.12s: Graphics info: AMD Radeon HD 6800 Series : :
0m 02.13s: Qt Translator file load success


DVDFab 8.1.7.8 (2012/04/20 16:45:05)

0m 03.15s: GPUAccelerate: 455
0m 03.15s: CUDA cap: 0
0m 03.15s: Support coreavc decode: 0
0m 03.15s: Graphics info: AMD Radeon HD 6800 Series : :
0m 03.18s: Qt Translator file load success
0m 03.80s: Load config successful.
0m 04.29s: Init profile data driver sucessful.
0m 20.51s: Init GPU settings sucessful.
0m 20.53s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 20.53s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 21.70s: Config ExBar successful.
0m 21.70s: dvd2dvd have 8 elements.
0m 21.88s: dvd2mobile have 29 elements.
0m 26.17s: blu-ray2blu-ray have 4 elements.
0m 26.19s: blu-ray2mobile have 18 elements.
0m 26.64s: blu-ray23d have 7 elements.
0m 26.78s: blu-ray2dvd have 1 elements.
0m 26.81s: file2mobile have 28 elements.
0m 27.53s: file2dvd have 1 elements.
0m 27.55s: file2bluray have 1 elements.
0m 27.92s: Config work ui controls successful.
0m 49.31s: Init burn engine successful.
0m 49.39s: StartNotify successful.
0m 52.01s: info, try to open file C:/Users/AM/Documents/Cougar.Town.S03E07.mp4
0m 52.32s: info: open successed, iformat = QuickTime/MPEG-4/Motion JPEG 2000 format
0m 52.34s: info: get file-type(mov,mp4,m4a,3gp,3g2,mj2), which is not in media format list
0m 53.85s: 513.05 : video codec(28,828601953) try to connect inter-codec failed
0m 12.90s:


------ begin mobile work(1/1) ------


0m 12.92s: info: create config(3)
0m 12.92s: info: convert profile(generic.avi.xvid.audiocopy)
0m 12.92s: info: file (.mp4),3D(0)
0m 12.92s: info: streams((0.2)(1.1))
0m 12.93s: info: set output video frame_rate(24000/1001)
0m 12.93s: try to use gpu acceleration(2) for video decoding
0m 12.93s: DXVA GPU acceleration for video decoding enabled
0m 15.99s: ------ mobile work failed(502.12 7) ------

[CBR929]

Hi Drover
Open Fab click the Click the Green √ at top right corner of the DVD Fab screen, and open Common Settings > General >A/V Codec, put a check in Disable all GPU codes and make sure they are set to Software, restart Fab and try again.
CBR929

[Drover]

Sorry guys, it still fails, and even quicker this time...................here is the log:

DVDFab 8.1.7.8 (2012/04/21 17:12:15)

0m 01.02s: GPUAccelerate: 455
0m 01.02s: CUDA cap: 0
0m 01.02s: Support coreavc decode: 0
0m 01.02s: Graphics info: AMD Radeon HD 6800 Series : :
0m 01.03s: Qt Translator file load success
0m 01.07s: Load config successful.
0m 01.16s: Init profile data driver sucessful.
0m 03.06s: Init GPU settings sucessful.
0m 03.06s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 03.06s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 03.28s: Config ExBar successful.
0m 03.28s: dvd2dvd have 8 elements.
0m 03.40s: dvd2mobile have 29 elements.
0m 04.12s: blu-ray2blu-ray have 4 elements.
0m 04.15s: blu-ray2mobile have 18 elements.
0m 04.60s: blu-ray23d have 7 elements.
0m 04.74s: blu-ray2dvd have 1 elements.
0m 04.77s: file2mobile have 28 elements.
0m 05.47s: file2dvd have 1 elements.
0m 05.49s: file2bluray have 1 elements.
0m 05.84s: Config work ui controls successful.
0m 05.93s: Init burn engine successful.
0m 06.09s: StartNotify successful.
0m 53.24s: info, try to open file C:/Users/AM/Documents/Cougar.Town.S03E07.mp4
0m 53.28s: info: open successed, iformat = QuickTime/MPEG-4/Motion JPEG 2000 format
0m 53.28s: info: get file-type(mov,mp4,m4a,3gp,3g2,mj2), which is not in media format list
0m 54.89s: 513.05 : video codec(28,828601953) try to connect inter-codec failed
0m 01.62s:


------ begin mobile work(1/1) ------


0m 01.62s: info: create config(3)
0m 01.62s: info: convert profile(generic.avi.xvid.audiocopy)
0m 01.62s: info: file (.mp4),3D(0)
0m 01.62s: info: streams((0.2)(1.1))
0m 08.30s: info: set output video frame_rate(24000/1001)
0m 08.30s: info: enable multi-thread software decoder
0m 11.33s: ------ mobile work failed(502.12 7) ------
0m 13.76s: terminate process

[Drover]

What is going on, I pay for this Video Converter and it doesn't work...

[CBR929]

Hi Drover
I just tried it with 8.1.7.6 and it worked as it should, but with no sound, then realized you are using 8.1.7.8 and it crashed with the same error as you.
I will be reporting to the Fab team.
CBR929

[Potti]

Thanks CBR929 and Drover.
This issue was introduced in 8178, and known when it release.
Should be fix on my site which I using the new beta version. Please wait the next and we will release soon.

Thanks,
Potti

[Drover]

Thanks guys, I know I was getting angry, but I appreciate your efforts and looking forward to a quick resolution real soon.

[lynchmob]

I am trying to convert from AVI to mp4 and am getting no sound....I want to put some movies on my iPad for my road trip coming up. I get the video but no sound what so ever. Sounds like I have the same problem, just the reverse of the files from above.

[Drover]

Have I missed an update....................do we still have to wait. I have gone from anger, to happy, to just darn frustrating again..............grrrrr

[lgolden56]

I too am having the same issue. I downloaded the beta to see if it was fixed there and it is has not been. I am on my work pc now and cannot post the log files. When ripping to MP4 with 2 pass seems to be when the issue happens. I did a rip prior to purchase, single pass, and it worked with audio just fine, but less than desirable image quality. After purchasing the full version, and then trying 2 pass, I get no audio. I had a friend replicate it and sure enough he had the same issue. I can rip to WMV for my xbox, but the quality is also not as good.

[lgolden56]

I downloaded the updated beta, 8.1.8.1 with no luck. The same issue occured with no sound. I downloaded the previous release, 8.0.8.5, and it worked pefectly.


DVDFab 8.1.8.1 (2012/05/05 22:09:57)

0m 00.92s: GPUAccelerate: 12351
0m 00.92s: CUDA cap: 1
0m 00.92s: Support coreavc decode: 0
0m 00.93s: Graphics info: NVIDIA GeForce GTX 550 Ti : 4.0 : 2.1
0m 00.93s: Qt Translator file load success
0m 00.98s: Load config successful.
0m 01.05s: Init profile data driver sucessful.
0m 03.55s: Init GPU settings sucessful.
0m 03.56s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 03.56s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 03.80s: Config ExBar successful.
0m 03.80s: dvd2dvd have 8 elements.
0m 03.95s: dvd2mobile have 29 elements.
0m 04.77s: blu-ray2blu-ray have 4 elements.
0m 04.81s: blu-ray2mobile have 18 elements.
0m 05.32s: blu-ray23d have 7 elements.
0m 05.49s: blu-ray2dvd have 1 elements.
0m 05.52s: file2mobile have 28 elements.
0m 06.33s: file2dvd have 1 elements.
0m 06.36s: file2bluray have 1 elements.
0m 06.73s: Config work ui controls successful.
0m 06.84s: Init burn engine successful.
0m 06.87s: StartNotify successful.
0m 19.26s: pathplayer enabled
0m 01.34s: Zhuo.Jia >> : WorkAttr::Init: tÍ
0m 01.39s: Zhuo.Jia >> : WorkAttr::Init OK: ìIç
0m 05.68s:


------ begin mobile work(1/1) ------


0m 05.68s: info: create config(0)
0m 05.68s: info: convert profile(generic.mp4.h264.mp3)
0m 05.68s: info: dvd playlist(1),angle(0),chapter(1->28),3D(0)
0m 05.68s: info: streams((480.2)(128.2))
0m 05.69s: info: set output video frame_rate(30000/1001)
0m 06.72s: info: h264_encode: encode param profile(1) level(30) bitrate(1302)
0m 00.86s: info: h264_encode: encode param profile(1) level(30) bitrate(1302)
0m 50.08s: audio_encode finish job
0m 14.23s:

DVDFab 8.0.8.5 (2012/05/06 06:52:27)

0m 01.07s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
0m 43.86s: pathplayer enabled
1m 57.84s:


------ begin mobile work(1/1) ------


1m 57.84s: create config(0)
1m 57.85s: convert profile(generic.mp4.h264.aac)
1m 57.85s: dvd title(1) angle(0) chapter(1->28)
1m 57.85s: stream(480,2,1) stream(128,86019,1)
1m 57.87s: info: set output video frame_rate(24000/1001)
1m 59.01s: h264_encode: encode param profile(1) level(30) bitrate(1040)
12m 52.84s: h264_encode: encode param profile(1) level(30) bitrate(1040)
23m 59.43s:


------ finish mobile work ------


25m 40.29s: