Video moving faster than audio

[tooie32]

Hello I have a video I have converted from avi to mp4 when I played the movie the video was moving faster than the audio I am not sure how fast I had the movie backed up from Bigsoft Total Video Converter if ya wondering.

Heres the log file which I had a feeling ya will need.

0m 02.63s: Init burn engine successful.
0m 05.66s: Init driveX with I/O mode: 0
0m 05.66s: Init driveX with I/O mode: 0
0m 10.95s: opening drive E
0m 10.96s: opened i/o
0m 10.97s: opening drive F
0m 10.98s: opened i/o
0m 53.76s: info, try to open file D:\Videos\Converted\Snow White and the Huntsman.avi
0m 54.03s: info: open successed, iformat = AVI format
0m 54.58s: Work Profile : Galaxy S4
1m 09.36s: Work Profile : MP4
1m 11.67s: Work Profile : MP4
2m 13.84s: Start check Video Converter register status.
2m 13.84s: End check Video Converter register status: Enable
2m 13.85s: OPList at BD Ripper : (0.2),(1.2)
2m 13.85s: Video ripper check watermark flag: 0
2m 14.39s: ------------------ convert work begin(1/1) ------------------
2m 14.39s: info: create config(videoconvert)
2m 14.39s: info: use profile(MP4)
2m 14.39s: info: file (.avi)
2m 14.39s: info: 3D working_mode(disable), 3D format(sbs_lef_right)
2m 14.40s: info: stream input@ Video(0)[codec(mpeg4) size(1920*1080) fps(30000/1001) interlace(0) opcode(compress)]
2m 14.40s: info: perset file config OK !
2m 14.40s: info: set output video frame_rate(24/1)
2m 14.40s: info: stream output Video(0)[codec(h264) size(1368*768) fps(24/1) interlace(0)]
2m 14.40s: info: stream input@ Audio(1)[codec(mp3) channels(2) sample(44100) bitrate(128000) bitdepth(16) opcode(compress)]
2m 14.41s: info: stream output Audio(1)[codec(aac) channels(2) sample(48000) bitrate(128000) bitdepth(16)]
2m 14.41s: info: SubMode(Render) -- Display Only forced Subtitle(false)
2m 15.44s: info: h264_encode: encode param profile(1) level(40) bitrate(3752) crf(-1)
73m 41.71s: info: h264_encode: encode param profile(1) level(40) bitrate(3752) crf(-1)
145m 19.72s: info: audio_decode finish job
145m 23.39s: audio_encode finish job
145m 38.42s: ------------------ convert work finished ------------------
154m 44.55s: Work Profile : MP4
154m 58.41s: Start check Video Converter register status.
154m 58.41s: End check Video Converter register status: Enable
154m 58.42s: OPList at BD Ripper : (0.2),(1.2)
154m 58.42s: Video ripper check watermark flag: 0
155m 01.51s: ------------------ convert work begin(1/1) ------------------
155m 01.51s: info: create config(videoconvert)
155m 01.52s: info: use profile(MP4)
155m 01.52s: info: file (.avi)
155m 01.52s: info: 3D working_mode(disable), 3D format(sbs_lef_right)
155m 01.53s: info: stream input@ Video(0)[codec(mpeg4) size(1920*1080) fps(30000/1001) interlace(0) opcode(compress)]
155m 01.53s: info: perset file config OK !
155m 01.53s: info: set output video frame_rate(24/1)
155m 01.53s: info: stream output Video(0)[codec(h264) size(1368*768) fps(24/1) interlace(0)]
155m 01.53s: info: stream input@ Audio(1)[codec(mp3) channels(2) sample(44100) bitrate(128000) bitdepth(16) opcode(compress)]
155m 01.54s: info: stream output Audio(1)[codec(aac) channels(2) sample(48000) bitrate(128000) bitdepth(16)]
155m 01.54s: info: SubMode(Render) -- Display Only forced Subtitle(false)
155m 02.64s: info: h264_encode: encode param profile(1) level(40) bitrate(-1) crf(20)
212m 56.41s: info: audio_decode finish job
212m 59.88s: audio_encode finish job
213m 17.23s: ------------------ convert work finished ------------------

[lixichen]

We will check this issue as soon as possible,Thank you for your feedback！