dvdfab not recognizing subtitles

[Justin]

Hi guys for some reason dvdfab converter is not reconizing .srt subtitles that are in a mkv file

[Mona]

Hi guys for some reason dvdfab converter is not reconizing .srt subtitles that are in a mkv file

What is the format of the subtitle? You can use Mediainfo to analyze the source mkv file and post the result file here.

And, please post dvdfab_internal.log file.

Regards,
Mona

[Justin]

Here is the media info Format : Matroska
Format version : Version 4 / Version 2
File size : 2.31 GiB
Duration : 2 h 1 min
Overall bit rate : 2 725 kb/s
Encoded date : UTC 2018-05-21 07:24:56
Writing application : mkvmerge v20.0.0 ('I Am The Sun') 64-bit
Writing library : libebml v1.3.5 + libmatroska v1.4.8

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 2 h 1 min
Bit rate : 2 500 kb/s
Width : 1 920 pixels
Height : 808 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Original frame rate : 23.976 (23976/1000) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.067
Stream size : 2.12 GiB (92%)

Language : English
Default : Yes
Forced : No

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : A_AAC
Duration : 2 h 1 min
Bit rate : 224 kb/s
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 spf)
Compression mode : Lossy
Delay relative to video : -43 ms
Stream size : 194 MiB (8%)
Language : English
Default : Yes
Forced : No

Text
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 35 min 19 s
Bit rate : 0 b/s
Count of elements : 8
Stream size : 237 Bytes (0%)
Language : English
Default : Yes
Forced : No


Log file below

[Justin]

uploaded screenshot as well. Its very important for .srt subtitles as they have none English parts in them.

I can upload the subtitle if you like

[Mona]

Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text

This format is not supported, I will report it to the developers as a feature request. Thank you for your feedback.

Regards,
Mona

[Justin]

Thank you its just a normal .srt file.

what formats are supported at the moment

[Mona]

Thank you its just a normal .srt file.

what formats are supported at the moment

The subtitle embedded in the mkv file you reported is not srt.

If the subtitles are external, then we support .srt, .ass, .ssa and .smi. You can try to add external subtitles to have a try.

Mona