Announcement

Collapse
No announcement yet.

Converter Hangs in Merge when CUDA options are enabled

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Converter Hangs in Merge when CUDA options are enabled

    I know merging in converter worked several updates back. For an average size file of 400 mb, it would take 3 minutes or less to merge the segments into one file. Now when I attempt to use merge, it briefly logs 1 of 5 sections, then hangs on section 2 indefinitely, until cancelled. I have to disable the CUDA option and select Software in order to process the merge. This method takes approximately 20 minutes. I have tried updating the video card drivers, made no difference. I have also tried different profiles. My preferred profile is H265, mp4. I have attached the most recent logs for review. Please advise/
    Attached Files

    #2
    We will try to duplicate the issue and then update you. Thanks.

    Comment


      #3
      We are unable to duplicate the issue, please send us the videos you have problem with during the process, we will try again.
      Please kindly check PM for FTP info for uploading the files. Thanks in advance.

      Comment


        #4
        I am posting 2 zip files on the FTP Site. Lambert-Failure-Inuyasha is the file set that does not use the Video Card Cuda for compressing. The Lambert-Successful-Bleach file is a set of files ripped the same way as the Inuyasha files, but a couple of months earlier. As far as I can remember, I always use the same compression, H265 when ripping from Blu-Rays. I have found a workaround. After you requested the video files, I tried several different methods of ripping. I was able to rip a set of Inuyasha files and successfully merge them, but I had to use Passthrough on the original rip. I've never had to do that before. I appreciate you help. The files are being uploaded at approximately 11 am CST.

        Comment


          #5
          I have forwarded the files to the QA team, they will try to reproduce it. Any news, I will update you.

          Comment

          Working...
          X