Announcement

**Mona** · 04-02-2018, 03:37 AM

Originally posted by nonameHBN View Post

I upgraded my PC last days and I wanted to use Intel Quick Sync again. But there ist actually no support for Intel UHD Graphics. DVDFAB gives my an note like "I have to use Intel HD Graphics for using Quick Sync".

Driver Downgrade?

When will Quick Sync-Support returns?

Thanks

Hello，

Please post dvdfab_internal.log file and fabcheck_internal.log file.

Regards,
Mona

**nonameHBN** · 06-03-2018, 09:07 PM

Hello,

sorry for my absence.

Here is the actual dvdfab_interal.log:

Code:

DVDFab 10.0.9.5 (2018/06/03  21:58:50) (X64)

2018.06.03-21:58:50: Init Public log: enabled.
2018.06.03-21:58:50: Init Private log: finish.
2018.06.03-21:58:50: App info: 2018-6-1
2018.06.03-21:58:50: App info: 10.0.9.5 10095 Official
2018.06.03-21:58:50: Init CrashReportSettings: enabled.
2018.06.03-21:58:50: Init DVDInfo_Log: enabled.
2018.06.03-21:58:50: app info: compiled time Jun  1 2018 13:14:25
2018.06.03-21:58:50: app args: count 1,arg 0:C:\Program Files\DVDFab 10\DVDFab64.exe,
2018.06.03-21:58:50: Init Qt_Log: disabled.
2018.06.03-21:58:50: Profile Manager :: Begin Load Profile
2018.06.03-21:58:50: Qt Translator file load success
2018.06.03-21:58:50: App info: client type 26.
2018.06.03-21:58:50: MobilePlay load: preload successful.
2018.06.03-21:58:50: MobilePlay load: Load successful.
2018.06.03-21:58:50: set code page: .0
2018.06.03-21:58:50: Init process: Transfer settings successful.
2018.06.03-21:58:50: info: check logpath= I:/Users/.../Documents/DVDFab10/Log/
2018.06.03-21:58:50: info: _check_gpu is running ...
2018.06.03-21:58:50: Profile Manager :: End Load Profile
2018.06.03-21:58:50: info: check_gpu run successful
2018.06.03-21:58:50: info: recommand= 50339896, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 12
2018.06.03-21:58:50: GPU check: GPUAccelerate-0X300203F
2018.06.03-21:58:50: GPU check: GPUAccelerate setting-0X3002038, 0X3002038
2018.06.03-21:58:50: GPU check: CUDA cap-0X1
2018.06.03-21:58:50: GPU check: Support coreavc decode-0
2018.06.03-21:58:50: GPU check: Lighting shrink status-1, 1
2018.06.03-21:58:50: GPU check: Graphics info 1: NVIDIA GeForce GTX 1080 : 23.21.13.9135 : 6.1
2018.06.03-21:58:50: GPU check: Graphics info 2: Intel(R) UHD Graphics 630 : 23.20.16.4944 : 25,9
2018.06.03-21:58:50: Init process: Load config successful.
2018.06.03-21:58:50: Server check: Set current server 0.
2018.06.03-21:58:50: UHD HANDLE: not NULL!
2018.06.03-21:58:50: UHD HANDLE: init success! 10c190b022383
2018.06.03-21:58:50: UHD HANDLE: init success! 10c190b022383
2018.06.03-21:58:50: MobilePlay load: preload successful.
2018.06.03-21:58:50: MobilePlay load: Load successful.
2018.06.03-21:58:50: Init process: Windows os type is 64bit System Windows 10 Build 17134.
2018.06.03-21:58:50: Init process: appUuidForLastRun=8deac944-8749-4e69-affd-55e31cc11c27, appUuidForThisRun=eef3269c-8e75-4304-a23d-38cd508b0db4
2018.06.03-21:58:50: Init process: command line in is
2018.06.03-21:58:50: ShowStartupDialog: true
2018.06.03-21:58:50: Option check status-Failed
2018.06.03-21:58:50: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:0:0 )-( DVD to Mobile:0:0 )-( Blu-ray to Blu-ray:0:0 )-( UHD to Blu-ray:0:0 )-( Blu-ray to Mobile:0:0 )-( File to Mobile:0:0 )-( Blu-ray to DVD:0:0 )-( DVD to Blu-ray:0:0 )-( File to DVD:0:0 )-( File to Blu-ray:0:0 )-( File to Blu-ray UHD:0:0 )-( File Mover:1:0 )-( Blu-ray to 3D:0:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:0:0 )-( DVD Cinavia Removal:0:0 )-( Blu-ray Cinavia Removal:0:0 )-( UHD Cinavia Removal:0:0 )-( DRM Removal:0:0 )-( iOS Recorder:0:0 )-( Hi-Fi Audio Converter:0:0 )-( UHD Copy:0:0 )-( UHD Ripper:0:0 )-( Youtube Video Download:0:0 )-
2018.06.03-21:58:50: App info: language type GER.
2018.06.03-21:58:50: App info: Install path C:/Program Files/DVDFab 10/
2018.06.03-21:58:50: Start check: begin
2018.06.03-21:58:52: Get cinavia info,(0,1)
2018.06.03-21:58:52: Serial number is: -------------------------------------------------------------------------------------------
2018.06.03-21:58:52: Connect type is: 0
2018.06.03-21:58:52: b816c4a21b707c7d9a8f78af318f44d3-2e444f116f0a67fae15dd5735cad265d-ac8ce407c0c8c9ede103776c085bb59c-733a9eca75e1c340d47e1f3b324c0847-fde10ecec0b10fbea2e06172a6266424
2018.06.03-21:58:53: Times of connecting server is: 0
2018.06.03-21:58:53: FabAuthorize: CheckOption - success
2018.06.03-21:58:53: Option check status-N
2018.06.03-21:58:53: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( UHD to Blu-ray:1:0 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File to Blu-ray UHD:1:0 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-( DVD Cinavia Removal:1:0 )-( Blu-ray Cinavia Removal:1:0 )-( UHD Cinavia Removal:1:0 )-( DRM Removal:1:0 )-( iOS Recorder:1:0 )-( Hi-Fi Audio Converter:1:0 )-( UHD Copy:1:0 )-( UHD Ripper:1:0 )-( Youtube Video Download:1:0 )-
2018.06.03-21:58:53: Server check: update share memory to 0.
2018.06.03-21:58:53: Start check: end
2018.06.03-21:58:53: Check thread exit normal.
2018.06.03-21:58:53: Option check status-N
2018.06.03-21:58:53: Connect server successful and result code is 1.
2018.06.03-21:58:53: End check info.
2018.06.03-21:58:53: Init process: Set account info to DriveX.
2018.06.03-21:58:53: Export Blu-ray source information report: enabled
2018.06.03-21:58:53: Init process: Init GPU settings successful.
2018.06.03-21:58:53: SUCCEED: IServerService WebServer Init succeed.
2018.06.03-21:58:53: SUCCEED: IServerService MediaLibrary Init succeed.
2018.06.03-21:58:56: Burn engine: start init.
2018.06.03-21:58:56: Burn engine: set log folder.
2018.06.03-21:58:56: DVD: init read settings.
2018.06.03-21:58:56: DVD: init write settings.
2018.06.03-21:58:56: Init BurnLog : file(C:/Users/.../Documents/DVDFab10/Log/burn_internal.log)
2018.06.03-21:58:56: BD: init read settings.
2018.06.03-21:58:56: BD: init write settings.
2018.06.03-21:58:56: bd set region B
2018.06.03-21:58:56: Burn engine: config engine type-3 begin.
2018.06.03-21:58:56: Burn engine: config engine type-3 end.
2018.06.03-21:58:56: Burn engine: writer count 1.
2018.06.03-21:58:56: Burn engine: 0-G:\ [HL-DT-ST BD-REBH10LS38].
2018.06.03-21:58:56: Burn engine: end init.
2018.06.03-21:58:57: Init process: Init setting page successful.
2018.06.03-21:58:57: ShowStartupDialog: false
2018.06.03-21:58:57: QtLog Mode = false
2018.06.03-21:58:57: Start show MainUI.
2018.06.03-21:58:57: dpi scale: x scale 1.000000
2018.06.03-21:58:57: dpi scale: y scale 1.000000
2018.06.03-21:58:57: Init process: init main ui successful.
2018.06.03-21:58:57: Report info: type(DVDFab10),title(text:DVDFab10_x64,status:start),version(10.0.9.5),
2018.06.03-21:58:57: UI manager: switch to Converter mode.
2018.06.03-21:58:58: Init process: show main ui successful.
2018.06.03-21:58:58: Cinavia Version : 1.325.2.65.1.19

There ist no fabcheck_internal.log

After two months of updates, the error is the same. QuickSync is not available.

**Mona** · 06-05-2018, 04:13 AM

Hi，

Is the monitor connect to the "Intel(R) UHD Graphics 630"? We've tested on our side, it works, please see image attached.

Please double check and try again.

Regards,
Mona

Announcement

Quick Sync-Support for Intel UHD-Graphics 630 (and so on...)

Quick Sync-Support for Intel UHD-Graphics 630 (and so on...)

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