Blu-ray An Unknown Error Has Occured with both 10.0.8.8 and 10.0.8.9

[FQs19]

After installing 10.0.8.9, I kept getting these An Unknown Error has Occured errors. It happened with multiple movies including DVDs and Blurays.
So I uninstalled cleanly and reinstalled 10.0.8.8, and now that version is giving me the same errors.

Attached are the logs from after installing 10.0.8.8 and trying to rip the first bluray I stuck in my drive, The Machine (2013) (US).

Looks like another server side issue, "Failed to open 306".
Any help is appreciated.

[FQs19]

Tried a second bluray Mad Max (1979) (US) and a different bluray drive, same result, Failed to Open 306.
Attaching updated internal log.

[Mona]

Hi FQs19,

For the problematic BD movie sources, please send us the files from the original movie disc excluding the m2ts files. More info has been sent via PM, please kindly check, thank you.

Regards,
Mona

[FQs19]

Hi FQs19,

For the problematic BD movie sources, please send us the files from the original movie disc excluding the m2ts files. More info has been sent via PM, please kindly check, thank you.

Regards,
Mona

I'll forward the files to you today. Thanks.

[FQs19]

Hi FQs19,

For the problematic BD movie sources, please send us the files from the original movie disc excluding the m2ts files. More info has been sent via PM, please kindly check, thank you.

Regards,
Mona

Files uploaded to my google drive for you to view.
Thank you again for looking into this.