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    #1

    Constant hangs with new version

    Updated the version today and have tried to copy two DVDs...they both get about 39%, 400K and they just freeze up. It generates an error report and requests to send it. Where can I find the previous version that worked?
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    #2
    Originally posted by misstruss View Post
    Updated the version today and have tried to copy two DVDs...they both get about 39%, 400K and they just freeze up. It generates an error report and requests to send it. Where can I find the previous version that worked?
    We don't reproduce the freeze problem with the latest DVDFab 10.

    Please try to do a complete uninstall and reinstall of DVDFab v10.2.1.0 and then try again.

    If no difference, post the latest dvdfab_internal.log file.

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      #3
      When I was waiting for a reply, I tried the V11 beta, it didn't even hang, it just crashed. I uninstalled three versions showing in the control panel. I was unable to find your suggested 10.2.1.0 version, so I installed 10.2.1.7 which was one of the versions I tried that failed. The problem began with an earlier version, then upgraded to 7, still failed, upgraded to V11, still failed.

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        #4
        OK, things are going downhill...after trying that, my whole PC froze...couldn't even three-finger it, had to do a reset which is not a good thing. There was a log file created, but since the computer was froze, it probably didn't even get a chance to write to the log what the problem was.
        Attached Files

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          #5
          OK, after being forced to reset and reboot and then tried again to backup a DVD, this time it hung a 17% completion, but at least it didn't freeze my computer. Here is a new log for this session...
          Attached Files

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            #6
            ps: Win7 Pro, I also disabled my antivirus software and other than my browser, I have nothing else running to conflict.

            No major changes have occurred I successfully backed up 3 other DVDs on 10/11, so it worked recently. No software or updates have been done since then...

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              #7
              @misstruss

              1. Please convert again using the latest DVDFab with the "3 other DVDs" that you can successfully backed up and see if it will make a difference.

              2. Also, please use DVD Copy Clone mode to create an iso file from the original movie disc, from the log file, the current one you were trying was DVD GREAT_ESCAPE_AT_DUNKIRK, and load this iso file as source to DVD Ripper to convert and see the result.

              3. You may also need to update the driver of your graphics card.

              Thanks.

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                #8
                We are unable to reproduce the problem, please kindly check my above post and try again, please feedback with the latest log file and a screenshot where DVDFab gets stuck. Thanks.

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