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    #1

    Last two Blu Ray Copies Causes Crash

    Latest SW version is crashing during burn. Tried Toy Story 4 and Once upon a time in hollywood, Tried Toy Story twice today, once with CUDA enabled and once with it off.

    Crashed both times. Please help. Log enclosed.

    Attached Files
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    #2
    Originally posted by Gcorbe View Post
    Latest SW version is crashing during burn. Tried Toy Story 4 and Once upon a time in hollywood, Tried Toy Story twice today, once with CUDA enabled and once with it off.

    Crashed both times. Please help. Log enclosed.
    Please go Common Settings>General>A/V Codec, tick the "Disable all GPU codecs for decoding and encoding" box and uncheck the option "Enable Lightning-Recoding when applicable (accelerate H.264 software decoding and encoding)" and disable "Lightning-Shrink" to convert again and see the result.

    If still get crash issue, please save/zip the crash report file and send it to us for analyzing, thank you.

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      #3
      Hi Mona. Upgraded to DVDFab 11.0.7.4. The Common settings were already configured as above but I double checked. Started the copy and it crashed a few minutes in. You asked for the crash report file. By this I assume you mean the dvdfab_internal.log file? This is enclosed.
      Attached Files

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        #4
        No, if you save the crash report you will have a .zip file. Did you receive the crash report field asking you to save or send? Meanwhile, please try to convert the movie to mp4.passthrough or mkv.passthrough profile to have a try and see the result. Thanks.

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          #5
          My apologies, I should have known better. Wrong terminology. I should have said "Fails" and not "Crash". So both disks failed using ripper. I tried passthrough and the MP4 failed quite quickly after starting the rip. The MKV got to around 90% before that failled too.

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            #6
            Originally posted by Gcorbe View Post
            My apologies, I should have known better. Wrong terminology. I should have said "Fails" and not "Crash". So both disks failed using ripper. I tried passthrough and the MP4 failed quite quickly after starting the rip. The MKV got to around 90% before that failled too.
            Please attach the latest dvdfab_internal log file and fabcheck internal log file. Thanks.

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              #7
              Hi Mona. I think I've found the issue. I was saving to a NAS and the Raid array is reporting a fault. This happened at the same time as I upgraded to Ver 11.0.7.2. So, a second apology, the fault is not with DVDfab! Thanks for your help though.

              Comment

                #8
                Originally posted by Gcorbe View Post
                Hi Mona. I think I've found the issue. I was saving to a NAS and the Raid array is reporting a fault. This happened at the same time as I upgraded to Ver 11.0.7.2. So, a second apology, the fault is not with DVDfab! Thanks for your help though.
                Thank you for the update. Glad you figured it out.
                Thread closed.

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