An internal error occurred (Home Alone FHD blu-ray from the UHD box set)

[thierrylacombe]

dvdfab_internal.log attached.

2020.11.12-08:45:09: ff error: 3
2020.11.12-08:45:16: failed to open 307

Tested on DVDFab v12.0.0.6 (Win). Other films work.

[Mona]

Report received, the developer will check, I will update you as soon as possible. Thanks.

[thierrylacombe]

Thanks.

Still occurs as of v12.0.1.4

[Mona]

Thanks.

Still occurs as of v12.0.1.4

Please send us the latest dvdfab_itnernal log file.
Also, open the disc in Windows File Explorer, and then send the BDSVM\*.svm file to us. Thanks.

[thierrylacombe]

dvdfab_internal.log attached (v12.0.1.8)

Temporary WeTransfer link containing all *.svm files in BDSVM\
https://we.tl/t-XRTqHTGCUg

[Mona]

I will bring this issue to the developer again.

[thierrylacombe]

2021.04.04-16:30:39 (9432):

DVDFab 12.0.2.3 (2021/04/04 16:30:39) (X64)

2021.04.04-16:30:39 (9432): Init Public log: enabled.
2021.04.04-16:30:39 (9432): Init Private log: finish.
2021.04.04-16:30:39 (9432): App info: 2021-3-31
2021.04.04-16:30:39 (9432): App info: 12.0.2.3 12023 Official
2021.04.04-16:30:39 (9432): Init CrashReportSettings: enabled.
2021.04.04-16:30:39 (9432): Init DVDInfo_Log: enabled.
2021.04.04-16:30:39 (9432): app info: compiled time Apr 1 2021 11:19:58
2021.04.04-16:30:39 (9432): code page is 0
2021.04.04-16:30:39 (9432): app args: count 1,arg 0:C:\Program Files\DVDFab\DVDFab 12\DVDFab64.exe,
2021.04.04-16:30:39 (9432): Init Qt_Log: disabled.
2021.04.04-16:30:39 (4072): Profile Manager :: Begin Load Profile
2021.04.04-16:30:39 (9432): SUCCEED: IServerService WebServer Init succeed.
2021.04.04-16:30:39 (9432): SUCCEED: IServerService MediaLibrary Init succeed.
2021.04.04-16:30:39 (9432): DVDFab Qt Translator file load success
2021.04.04-16:30:39 (9432): App info: client type 58.
2021.04.04-16:30:39 (9432): MobilePlay load: preload successful.
2021.04.04-16:30:39 (9432): MobilePlay load: Load successful.
2021.04.04-16:30:39 (9432): Init process: Transfer settings successful.
2021.04.04-16:30:39 (9432): info: check logpath= C:/Users/thier/Documents/DVDFab/DVDFab12/Log/
2021.04.04-16:30:39 (9432): info: _check_gpu is running ...
2021.04.04-16:30:40 (9432): info: check_gpu run successful
2021.04.04-16:30:40 (9432): info: recommand= 50339896, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 36
2021.04.04-16:30:40 (9432): GPU check: GPUAccelerate-0X300203F
2021.04.04-16:30:40 (9432): GPU check: GPUAccelerate setting-0X3002038, 0X3002038
2021.04.04-16:30:40 (9432): GPU check: CUDA cap-0X1
2021.04.04-16:30:40 (9432): GPU check: Support coreavc decode-0
2021.04.04-16:30:40 (9432): GPU check: Lighting shrink status-1, 1
2021.04.04-16:30:40 (9432): GPU check: Graphics info 1: NVIDIA TITAN V : 27.21.14.6589 : 7.0 : 12G
2021.04.04-16:30:40 (9432): Init process: Load config successful.
2021.04.04-16:30:40 (9432): Server check: Set current server 0.
2021.04.04-16:30:40 (9432): MobilePlay load: preload successful.
2021.04.04-16:30:40 (9432): MobilePlay load: Load successful.
2021.04.04-16:30:40 (9432): Init process: Windows os type is 64bit System Windows 10 Build 19042.
2021.04.04-16:30:40 (9432): Init process: appUuidForLastRun=832f2e87-2b30-4c76-badc-b90eccce12be, appUuidForThisRun=4dd32081-65bb-45a2-8258-23a5afa6a989
2021.04.04-16:30:40 (9432): Init process: command line in is
2021.04.04-16:30:40 (9432): ShowStartupDialog: true
2021.04.04-16:30:40 (4072): Profile Manager :: End Load Profile
2021.04.04-16:30:41 (9432): Start get hd.
2021.04.04-16:30:41 (9432): hd1.
2021.04.04-16:30:41 (9432): hd2.
2021.04.04-16:30:41 (9432): hd3.
2021.04.04-16:30:41 (9432): hd4.
2021.04.04-16:30:41 (9432): hd: 1cb71ed21b91b5b6018195d39db412fe-01fbded1e3de1481bc4913b629abb430-09da2016139ee973731bd58504576893-b294442e0f178dc2a2110afd7f165481-1fe0938e53ab9b668203c9962ac7ed2a
2021.04.04-16:30:41 (9432): Option check status-L
2021.04.04-16:30:41 (9432): ER( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( UHD to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( Blu-ray to UHD:1:1 )-( DVD to Blu-ray:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File to Blu-ray UHD:1:1 )-( File Mover:1:0 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-( DVD Cinavia Removal:1:1 )-( Blu-ray Cinavia Removal:1:1 )-( UHD Cinavia Removal:1:1 )-( DRM Removal:1:1 )-( iOS Recorder:1:1 )-( YouTube to MP3:1:0 )-( UHD Drive Tool:1:1 )-( Video Downloader:1:0 )-( DRM fownloader:1:0 )-( Hi-Fi Audio Converter:1:1 )-( UHD Copy:1:1 )-( UHD Ripper:1:1 )-( Blu-ray Recorder Copy:1:1 )-( Blu-ray Recorder Ripper:1:1 )-( 4K Recorder Copy:1:1 )-( 4K Recorder Ripper:1:1 )-( Youtube Video Download:1:0 )-( Enlarge AI:1:1 )-( Media Recover for DVD:1:0 )-( Media Recover for BD:1:0 )-( DVDFab Player6:1:0 )-( DVDFab Player6:1:0 )-( Photo Enhancer AI:1:0 )-( Video Enhancer AI:1:0 )-
2021.04.04-16:30:41 (9432): App info: language type ENU.
2021.04.04-16:30:41 (9432): App info: Install path C:/Program Files/DVDFab/DVDFab 12/
2021.04.04-16:30:41 (9432): Start checking run condition!
2021.04.04-16:30:41 (16376): Start check: begin
2021.04.04-16:30:41 (9432): Init process: Set account info to DriveX.
2021.04.04-16:30:41 (9432): Export Blu-ray source information report: enabled
2021.04.04-16:30:41 (9432): Init process: Init GPU settings successful.
2021.04.04-16:30:42 (9432): Plugin Info: 4 exits flag = false plugin path = C:/Program Files/DVDFab/DVDFab 12/Plugins/DRMRemoval.xml
2021.04.04-16:30:42 (9432): Plugin Info: 6 exits flag = true plugin path = C:/Program Files/DVDFab/DVDFab 12/Plugins/UHDDriveTool.xml
2021.04.04-16:30:42 (9732): Plugin Info: 6 exits flag = true plugin path = C:/Program Files/DVDFab/DVDFab 12/Plugins/UHDDriveTool.xml
2021.04.04-16:30:42 (9432): Plugin Info: 4 exits flag = false plugin path = C:/Program Files/DVDFab/DVDFab 12/Plugins/DRMRemoval.xml
2021.04.04-16:30:42 (9732): Plugin Info: 6 exits flag = true plugin path = C:/Program Files/DVDFab/DVDFab 12/Plugins/UHDDriveTool.xml
2021.04.04-16:30:42 (9732): connect plugin info: start.
2021.04.04-16:30:42 (9432): Plugin Info: 3 exits flag = false plugin path = C:/Program Files/DVDFab/DVDFab 12/Plugins/IOSRecorder.xml
2021.04.04-16:30:42 (9432): Burn engine: start init.
2021.04.04-16:30:42 (9432): Burn engine: set log folder.
2021.04.04-16:30:42 (9432): DVD: init read settings.
2021.04.04-16:30:42 (9432): DVD: init write settings.
2021.04.04-16:30:42 (9432): Init BurnLog : file(C:/Users/thier/Documents/DVDFab/DVDFab12/Log/burn_internal.log)
2021.04.04-16:30:42 (9432): BD: init read settings.
2021.04.04-16:30:42 (9432): BD: init write settings.
2021.04.04-16:30:42 (9432): bd set region B
2021.04.04-16:30:42 (9432): Burn engine: config engine type-3 begin.
2021.04.04-16:30:42 (9432): Burn engine: config engine type-3 end.
2021.04.04-16:30:42 (9432): Burn engine: start get writer count
2021.04.04-16:30:42 (9432): Burn engine: writer count 1.
2021.04.04-16:30:42 (9432): Burn engine: 0-X:\ [HL-DT-ST BD-REWH16NS60].
2021.04.04-16:30:42 (9432): Burn engine: end init.
2021.04.04-16:30:42 (9432): ShowStartupDialog: false
2021.04.04-16:30:42 (9432): QtLog Mode = false
2021.04.04-16:30:42 (9432): Start show MainUI.
2021.04.04-16:30:42 (9432): dpi scale: x scale 1.000000, y scale 1.000000
2021.04.04-16:30:42 (9432): dpi scale: real scale 1.000000
2021.04.04-16:30:42 (9432): dpi scale: system real scale 1.000000
2021.04.04-16:30:42 (9432): dpi scale: IsHighDpiMode(for mac) false
2021.04.04-16:30:42 (9432): Init process: init main ui successful.
2021.04.04-16:30:42 (9432): Guide: SetGuideMode E_GuideType_Copy
2021.04.04-16:30:42 (10332): Enlarger AI: Local enlarger AI plugin, ai_version(no version), app_version(12023)
2021.04.04-16:30:42 (9432): Guide: SetGuideMode E_GuideType_Ripper
2021.04.04-16:30:42 (10332): Enlarger AI: Checking new version for ai dll.
2021.04.04-16:30:42 (9432): UI manager: switch to Converter mode.
2021.04.04-16:30:42 (10332): Enlarger AI: plugin id is PreviewEnlarger_fab_win64
2021.04.04-16:30:42 (10332): connect plugin info: start.
2021.04.04-16:30:42 (16376): Get cinavia info,(0,1)
2021.04.04-16:30:42 (16376): Serial number is: 18-56-80-e6-3c-00:40-b0-76-d9-bb-28:40-b0-76-d9-bb-29
2021.04.04-16:30:42 (16376): Connect type is: 0
2021.04.04-16:30:42 (9432): View Page showed.
2021.04.04-16:30:42 (9432): Init process: show main ui successful.
2021.04.04-16:30:42 (9432): Cinavia Version : 1.346.2.105.1.28
2021.04.04-16:30:42 (17948): DriveX msg: Init driveX X with I/O mode: 0
2021.04.04-16:30:42 (17948): opened i/o type 2
2021.04.04-16:30:42 (17948): opening drive X
2021.04.04-16:30:42 (17948): opened i/o
2021.04.04-16:30:42 (17948): currentProfile: 64
2021.04.04-16:30:42 (17948): got media type 15
2021.04.04-16:30:42 (17948): got max lba 19447423
2021.04.04-16:30:42 (9432): scene data: delete file C:/Users/thier/AppData/Roaming/DVDFab/DVDFab12/SceneData/b527e795-f01b-4483-b2bc-1d039dc83d87.SceneData.xml result=1
2021.04.04-16:30:42 (9432): scene data: delete dir C:/Users/thier/AppData/Roaming/DVDFab/DVDFab12/SceneData/b527e795-f01b-4483-b2bc-1d039dc83d87 result=0
2021.04.04-16:30:42 (9432): before exec()
2021.04.04-16:30:42 (14032): Check new ad success
2021.04.04-16:30:42 (14032): GetAd Info From server success(1100).
2021.04.04-16:30:43 (14032): GetAd Info From server success(4000).
2021.04.04-16:30:43 (16376): Times of connecting server is: 0
2021.04.04-16:30:43 (16376): FabAuthorize: CheckOption - success
2021.04.04-16:30:43 (16376): Option check status-N
2021.04.04-16:30:43 (16376): Server check: update share memory to 0.
2021.04.04-16:30:43 (16376): Start check: end
2021.04.04-16:30:43 (17948): got disc type 20
2021.04.04-16:30:43 (17948): type Blu-ray BDMV
2021.04.04-16:30:43 (17948): volume label Home Alone
2021.04.04-16:30:43 (17948): Is Encryption 1
2021.04.04-16:30:43 (17948): DriveX msg: media open(false) success in driveX X.
2021.04.04-16:30:43 (17948): got drive Inquiry!
2021.04.04-16:30:43 (17948): drive Inquiry!
2021.04.04-16:30:43 (17948): DriveX msg: add media success in driveX X.
2021.04.04-16:30:43 (17948): DriveX msg: send open media msg to thread for driveX X.
2021.04.04-16:30:43 (9432): Is Encryption 1
2021.04.04-16:30:43 (9432): Drive Version: X, 1.00
2021.04.04-16:30:43 (9432): got firmware HL-DT-ST BD-RE WH16NS60 1.00.
2021.04.04-16:30:43 (9432): Source manager: open source flag:1,0,1,1,1
2021.04.04-16:30:43 (9432): Source manager: add source id 0.
2021.04.04-16:30:43 (16516): bd set region ?
2021.04.04-16:30:43 (16516): Source open statusVD Yes, 2231-10-10, No
2021.04.04-16:30:43 (16516): Source open status:BD Yes, 2231-10-10, No
2021.04.04-16:30:43 (16516): Source open status:UHD Yes, 2231-10-10, No
2021.04.04-16:30:43 (16516): Source open status: BD Recorder Yes, 2231-10-10, No
2021.04.04-16:30:43 (16516): Source open status: 4K Recorder Yes, 2231-10-10, No
2021.04.04-16:30:43 (16516): source_info: BD 20: X:/BDMV/
2021.04.04-16:30:43 (16516): bd set region ?
2021.04.04-16:30:43 (16516): Begin to open drivex: X
2021.04.04-16:30:43 (16516): opened i/o type 2
2021.04.04-16:30:43 (16516): opening drive X
2021.04.04-16:30:43 (16516): opened i/o
2021.04.04-16:30:43 (16516): currentProfile: 64
2021.04.04-16:30:43 (16516): got max lba 19447423
2021.04.04-16:30:43 (9732): connect plugin info: 6:1
2021.04.04-16:30:44 (16516): got disc type 20
2021.04.04-16:30:44 (16516): Is Encryption 1
2021.04.04-16:30:44 (10332): connect plugin info: 1000:1
2021.04.04-16:30:44 (10332): Enlarger AI: Get enlarger AI plugin info success, ai_version(1040), app_version(12023)
2021.04.04-16:30:44 (16516): internal path X:/BDMV/
2021.04.04-16:30:45 (16516): aacs 1 bd+ 1
2021.04.04-16:30:45 (16516): got bdmv
2021.04.04-16:30:45 (16516): blu-ray 789B39BB1DCAE4F27BDDF8AC2783959D8F631709
2021.04.04-16:30:46 (16516): cert BEE=0x80 same
2021.04.04-16:30:46 (16516): server id 0
2021.04.04-16:30:53 (16516): ff error: 3
2021.04.04-16:30:59 (16516): failed to open 307
2021.04.04-16:30:59 (16516): End open drivex: X
2021.04.04-16:31:00 (9432): Source manager: open failed, delete source id 0.
2021.04.04-16:31:00 (9432): Source manager: open source flag:1,0,1,1,1
2021.04.04-16:31:00 (9432): Source manager: open source flag:1,0,1,1,1
2021.04.04-16:31:01 (9432): Exit process: processBeforeClose.
2021.04.04-16:31:01 (9432): Exit process: clear temp folder.
2021.04.04-16:31:01 (9432): Exit process: stop quality task.
2021.04.04-16:31:01 (9432): Exit process: stop thumbnail thread.
2021.04.04-16:31:01 (9432): Exit process: save config file.
2021.04.04-16:31:02 (9432): Exit process: create jump list.
2021.04.04-16:31:02 (9432): Exit process: save meta info to local file.
2021.04.04-16:31:02 (9648): Upload backup data success.
2021.04.04-16:31:02 (9432): Exit process: stop running.
2021.04.04-16:31:02 (9432): Exit process: finish MainUI.
2021.04.04-16:31:02 (9432): Exit process: finish FreePref.
2021.04.04-16:31:02 (9432): Exit process: finish AVEditWrap Release.
2021.04.04-16:31:03 (9432): Exit process: over