Converting from mkv to mp4 gets to 99% and sits for a few minutes before completing

[bdg]

Converting from mkv to mp4 (passthrough) gets to 99% and sits for a few minutes before completing. Any solution to this? It's been happening for the past 6 months or more I keep my program up to date with the latest version but nothing resolves it.

[Mona]

Did you try to enable or disable the GPU?
Did it happen to different video sources？
Please provide a log file to better check. Thanks.

[bdg]

It happens with every mkv I do a mp4 passthrough to. I keep all my media in mp4 format, and some downloads come in mkv. But that's the only thing I do converting wise is mkv to mp4. I have the GPU disabled. I've attached the logs. I also have trouble attaching logs originally because when I would select the file to upload the site tells me I was signed out and need to sign in again. After a few tries I was able to get it to upload.

[Mona]

Thanks for the reply. The developer asked for a short MKV source to test the problem. Please send it to our FTP. I will send the info through the PM, please kindly check, thanks.

[bdg]

Sent

[Mona]

Sent

I have downloaded the file and have passed it to the QA team.