HEVC PLayback For Movies is Green

[ChristmasRose]

Not really sure where to turn for this because everything is inconsistent. For years any video I have I have used DVDFab for creating it's HEVC 8 bit counterpoint. Additionally, we use Plex on Nvidia Shield to play the videos. Suddenly, after a new DVDFab update a few versions back, when we play the HEVC movie videos on the Nvidia Shield Plex client, all we get is a green screen and audio, but the TV shows play just fine. Initially I thought it might be a library corruption problem so I created a new database library on a different server but the problem remains...TV Shows play fine but movies/special/music videos...all green. AVC works just fine. When I do a "Get Info" on each video, in the video section the TV episode says "HEVC 93 Main" and the movie says "HEVC 120 Main". I have no idea where that comes from because all I choose is "HEVC (8 bit)" for the profile when converting, nothing else.

I'm really stumped and have tried checking each product's forum to no avail, so any help even pointing me where to go would be very much appreciated.

[ChristmasRose]

I forgot one other thing...any movies I have already created prior to the issues that are HEVC play just fine! My current version if DVDFab x64 12.1.1.5 and the HEVC spec is also :"HEVC 120 Main" so now I am more at a loss than ever. If memory serves me correctly, my problems started around the very beginning of August 2023 (whichever version was in place back then).

[october262]

Not really sure where to turn for this because everything is inconsistent. For years any video I have I have used DVDFab for creating it's HEVC 8 bit counterpoint. Additionally, we use Plex on Nvidia Shield to play the videos. Suddenly, after a new DVDFab update a few versions back, when we play the HEVC movie videos on the Nvidia Shield Plex client, all we get is a green screen and audio, but the TV shows play just fine. Initially I thought it might be a library corruption problem so I created a new database library on a different server but the problem remains...TV Shows play fine but movies/special/music videos...all green. AVC works just fine. When I do a "Get Info" on each video, in the video section the TV episode says "HEVC 93 Main" and the movie says "HEVC 120 Main". I have no idea where that comes from because all I choose is "HEVC (8 bit)" for the profile when converting, nothing else.

I'm really stumped and have tried checking each product's forum to no avail, so any help even pointing me where to go would be very much appreciated.

try to Disable passthrough audio in Plex and restart Shield and see if you still get the green screen.