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13.0.0.7 and 13.0.0.8 unable to rip one tv show disc with 25 titles!!!

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    #1

    13.0.0.7 and 13.0.0.8 unable to rip one tv show disc with 25 titles!!!

    I've never seen this issue with DVDFab and I've been using it since version 5.
    The program freezes when trying to start the ripping of twenty five 6-8 minute titles, using MKV H265 10bit with Direct Render subtitles.
    At first, I tried ripping four discs, which was 100 titles. It didn't start.
    Then I tried to rip just two discs. Still didn't start.
    Finally I tried to rip just one disc, with the twenty five titles. Still won't start.
    The disc is the first one of the Looney Tunes Platinum Collection.

    What is going on with this software???
    Did you guys give up?
    This is unbelievable.

    I've attached the logs from the one disc 25 titles session.
    I started this with version 13.0.0.8 then went back to 13.0.0.7. Both versions behave the same.
    I'm not a beta tester and will not be going back to other versions to see when it stopped working correctly.
    I know that I can rip 1 title because I've tested ripping just the first episode (title).
    I'm not a beta tester and will not try and find at what title count will the program freeze.

    Please get your software in a working state.
    Thank you.
    Attached Files
    Tags: None
    #2
    Attached are the logs from verifying that the program can rip just 1 title from the first disc in the collection.
    Attached Files

    Comment

      #3
      Originally posted by FQs19 View Post
      Attached are the logs from verifying that the program can rip just 1 title from the first disc in the collection.
      did you try reinstalling dvdfab 13 and rebooting your computer ??

      Comment

        #4
        Originally posted by october262 View Post

        did you try reinstalling dvdfab 13 and rebooting your computer ??
        Yes. For both versions .7 and .8

        Comment

          #5
          Originally posted by FQs19 View Post

          Yes. For both versions .7 and .8
          try going into common settings - dvd - pathplayer - disable pathplayer
          restart dvdfab and retry the discs again.

          Comment

            #6
            Originally posted by october262 View Post

            try going into common settings - dvd - pathplayer - disable pathplayer
            restart dvdfab and retry the discs again.
            I leave Pathplayer disabled.

            Comment

              #7
              Originally posted by FQs19 View Post

              I leave Pathplayer disabled.
              according to your log file, it is enabled - 12.19 18:48:43.2(0x8e4)L: pathplayer enabled

              Comment

                #8
                Originally posted by october262 View Post

                according to your log file, it is enabled - 12.19 18:48:43.2(0x8e4)L: pathplayer enabled
                Looks like it was set to Enable when Necessary.

                Not sure when that got set between all of my troubleshooting, deleting and reinstalling.

                I don't have time to continue testing for the developers.
                I would like them to do that, since that is what I paid for.

                Thanks for pointing out something I can try if they fail to fix it.

                Comment

                  #9
                  Disabling pathplayer did not solve the issue of not being able to rip one disc of a tv show with twenty-five 6-8 min. titles.

                  DVDFab 13.0.0.8 immediately froze after hitting the start button.
                  Attached Files

                  Comment

                    #10
                    Originally posted by FQs19 View Post
                    Disabling pathplayer did not solve the issue of not being able to rip one disc of a tv show with twenty-five 6-8 min. titles.

                    DVDFab 13.0.0.8 immediately froze after hitting the start button.
                    leave pathplayer disabled and go back into common settings - dvd - dvd protection - uncheck "enable cloud decryption service"
                    restart dvdfab and retry the disc again. if dvdfab freezes again after doing this, then i suggest you try dvdfab version 12.

                    Comment

                      #11
                      Originally posted by october262 View Post

                      leave pathplayer disabled and go back into common settings - dvd - dvd protection - uncheck "enable cloud decryption service"
                      restart dvdfab and retry the disc again. if dvdfab freezes again after doing this, then i suggest you try dvdfab version 12.
                      Did as you suggested and the program crashed immediately after hitting Start.
                      Attached Files

                      Comment

                        #12
                        Originally posted by FQs19 View Post

                        Did as you suggested and the program crashed immediately after hitting Start.
                        do other discs crash dvdfab 13 or is it just this one set ??

                        Comment

                          #13
                          Originally posted by october262 View Post

                          do other discs crash dvdfab 13 or is it just this one set ??
                          Looks like any disc, bluray or dvd, will crash the program with multiple titles needing to be ripped.
                          This other Looney Tunes disc has 31 titles on it and DVDFab crashed immediately after clicking Start.

                          How many titles does it take to crash DVDfab is now the question, but again I'm not a Beta tester and I don't have any more time to devote to this.
                          I know it's less then 10 titles because I just tried to rip only 10 titles and it crashed immediately.
                          Attached Files

                          Comment

                            #14
                            Originally posted by FQs19 View Post

                            Looks like any disc, bluray or dvd, will crash the program with multiple titles needing to be ripped.
                            This other Looney Tunes disc has 31 titles on it and DVDFab crashed immediately after clicking Start.

                            How many titles does it take to crash DVDfab is now the question, but again I'm not a Beta tester and I don't have any more time to devote to this.
                            I know it's less then 10 titles because I just tried to rip only 10 titles and it crashed immediately.
                            did you have a chance to try dvdfab 12 yet ?? it's still available for download.
                            here, near the bottom of the page - https://www.dvdfab.cn/download.htm?ad=forum_nav

                            Comment

                              #15
                              Originally posted by october262 View Post

                              did you have a chance to try dvdfab 12 yet ?? it's still available for download.
                              here, near the bottom of the page - https://www.dvdfab.cn/download.htm?ad=forum_nav
                              I have all the versions going back to at least 9, but I'm done trying various things.
                              I'm sure if I go back several versions, one will work, but updating their software shouldn't break older fixes.

                              Comment

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