[Solved] Really bad mistake with Version 13.0.0.9

[sherlogg]

Hello,

when i try to rip a Blu-ray (to MKV) - and it dosen't matter what movie - DVDFab starts and when DVDFab reached 100%, it starts again to rip the same movie. I've tried it with the series Battlestar Galactica.

With the older version12.n.n.n, all works fine.

Regards, Dieter

[Mona]

I could not duplicate this problem, please offer us more info.
Which profile did you use? Please provide the DVDFab13.log file to us too.

Perhaps you can do a complete uninstall and then reinstall the software to try it again.
This time, please video-record your process and show us, thanks.

[sherlogg]

I could not duplicate this problem, please offer us more info.
Which profile did you use? Please provide the DVDFab13.log file to us too.

Perhaps you can do a complete uninstall and then reinstall the software to try it again.
This time, please video-record your process and show us, thanks.

I followed your recommendation and completely uninstalled and reinstalled DVDFab. The problem has been solved.

Thanks.