License problem

[MarcosT]

Good evening, is there any problem with the program? I have a lifetime license but suddenly the program on my devices is unauthorized, I try to log in and it tells me the wrong password, I try to recover the password from the web and it doesn't seem to respond. Thank you so much

[Mona]

We noticed that you submitted the same problem via Ticket, and we have replied you there. Also, a copy of the reply was sent to your registered email account too, please kindly check including the junk folder, thank you.