Hello, I currently have a one-year subscription to the Blu-ray/UHD Creator tool.
However, the tool is causing problems:
1- Since yesterday, the tool no longer launches, even though all the others work normally.
I uninstalled and reinstalled the software, but nothing works; the Blu-ray/UHD Creator tool no longer launches....
2- Furthermore, this same tool worked perfectly in August and it was possible to re-encode UHDs with EC3 or EA3 audio tracks.
However, since the latest updates, when you try to integrate an EC3 or EA3 audio track, the UHD freezes and doesn't work, even though everything is fine with AC3/DTH HD/True HD formats.
Could you please resolve this and unlock my use of the Blu-ray/UHD Creator tool, for which my subscription is valid until July 2026.
I haven't received a response to my emails sent to your department.
Sincerely,
However, the tool is causing problems:
1- Since yesterday, the tool no longer launches, even though all the others work normally.
I uninstalled and reinstalled the software, but nothing works; the Blu-ray/UHD Creator tool no longer launches....
2- Furthermore, this same tool worked perfectly in August and it was possible to re-encode UHDs with EC3 or EA3 audio tracks.
However, since the latest updates, when you try to integrate an EC3 or EA3 audio track, the UHD freezes and doesn't work, even though everything is fine with AC3/DTH HD/True HD formats.
Could you please resolve this and unlock my use of the Blu-ray/UHD Creator tool, for which my subscription is valid until July 2026.
I haven't received a response to my emails sent to your department.
Sincerely,