Unable to download video from rakuten tv

[koshinohouse]

I am using mac m1 chip with with streamfab 4017 < this is the latest version for m1, I know there is new version for intel chip.

So after I logged into my rakuten tv and try to play a video, this showed up. looks like streamfab unable to decode the video source?

any suggestion or help guys? thnank you so much

other preview videos seems to play ok, but this one i bought and i try to download, turned out to be error

[Mona]

Please kindly wait for the coming version 5 and then try again, thank you.

[koshinohouse]

Please kindly wait for the coming version 5 and then try again, thank you.

Thank you so much, how about youtube sound? i try to download this, and its being preparing forever...
does anything work before ver.5? XD

[Mona]

Thank you so much, how about youtube sound? i try to download this, and its being preparing forever...
does anything work before ver.5? XD

Please post the streamfab log file, we will test the one you tried and see if we can duplicate it first. Thanks.