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    #31
    StreamFab 5.0.5.6 - I can't download Samaritan: "Failure accessing video information...".
    What am I doing wrong?
    Any help would be appreciated- thank you.

    Comment


      #32
      Originally posted by Caesar View Post
      StreamFab 5.0.5.6 - I can't download Samaritan: "Failure accessing video information...".
      What am I doing wrong?
      Any help would be appreciated- thank you.
      You may try to delete the temp and log folder and then try again and see the result. If still got a problem, the latest StreamFab log file will be needed to check it out.
      For the default temp and log path, please check the settings panel.
      Click image for larger version

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      Comment


        #33
        Originally posted by Mona View Post
        You may try to delete the temp and log folder and then try again and see the result. If still got a problem, the latest StreamFab log file will be needed to check it out.
        Hi,

        Thank you. I did so but the error still comes up (failed).
        How can I get the logfile to you?

        Cheers

        Comment


          #34
          Originally posted by Caesar View Post

          Hi,

          Thank you. I did so but the error still comes up (failed).
          How can I get the logfile to you?

          Cheers
          You may post the log file here or send it through the program which will automatically create a ticket with the log file.
          Click image for larger version

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          Comment


            #35
            Originally posted by Mona View Post
            You may post the log file here or send it through the program which will automatically create a ticket with the log file.
            Click image for larger version

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            Thank you. I did the Feedback option but it dd not ask to send the log file or gave me any option to attach it.
            Let's see...

            Comment

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