Compressor fails

TomdeOldMan

For some reason, the UniFab 1.0.2.1 compressor started failing. I don't know why. Including the log files. Log.zip

Note, this happened on two of the files and appeared to be starting the same problem on a third. All were files that I had downloaded with MakeMKV from BlueRay discs. The next file was downloaded with StreamFab and it appeared to have no problems (this was not captured in the attached Log file).

Mona

I will get the developers to check your log file first.

TomdeOldMan

I will get the developers to check your log file first.
Mona

I was hoping that the problem was associated with the MakeMKV files, but that isn't the case. I used DVDFab to produce the same files and they all failed with the latest UniFab release (1.0.2.2). So something about the files caused UniFab to fail. There are now four files involved -- Here's the log file. UniFab.log

Mona

I was hoping that the problem was associated with the MakeMKV files, but that isn't the case. I used DVDFab to produce the same files and they all failed with the latest UniFab release (1.0.2.2). So something about the files caused UniFab to fail. There are now four files involved -- Here's the log file. UniFab.log
TomdeOldMan

I've passed the updated info to the developer team.

Mona

I was hoping that the problem was associated with the MakeMKV files, but that isn't the case. I used DVDFab to produce the same files and they all failed with the latest UniFab release (1.0.2.2). So something about the files caused UniFab to fail. There are now four files involved -- Here's the log file. UniFab.log
TomdeOldMan

The QA staff said that he could not duplicate the problem, how about you send one of the problematic video sources to us? Please check PM too, thanks.

TomdeOldMan

The QA staff said that he could not duplicate the problem, how about you send one of the problematic video sources to us? Please check PM too, thanks.
Mona

Okay. I'm sending two files -- Maverick.mkv and the other is Muppet Treasure Island.mkv -- Muppet Treasure Island was on the same Blu-ray disc as The Great Muppet Capter, which had no problem being compressed. Right now, Filezilla is reporting that it will take about 15 hours to complete the uploads. I don't have good upload speed, so that isn't surprising.

TomdeOldMan

Okay. I'm sending two files -- Maverick.mkv and the other is Muppet Treasure Island.mkv -- Muppet Treasure Island was on the same Blu-ray disc as The Great Muppet Capter, which had no problem being compressed. Right now, Filezilla is reporting that it will take about 15 hours to complete the uploads. I don't have good upload speed, so that isn't surprising.
TomdeOldMan

Okay, the uploads are complete. Marverick.mkv is the first. And Muppet Treasure Island.mkv is the second. The reason I included Muppet Treasure Island.mkv is because it was on the same blu-ray disc as The Great Muppet Caper and that file compressed with no problems with UniFab.

Mona

Okay, the uploads are complete. Marverick.mkv is the first. And Muppet Treasure Island.mkv is the second. The reason I included Muppet Treasure Island.mkv is because it was on the same blu-ray disc as The Great Muppet Caper and that file compressed with no problems with UniFab.
TomdeOldMan

Thanks，we will download and check as soon as possible.

Mona

The QA team tested this one Marverick.mkv with v1023 and it worked well. Please kindly use the latest version to try it again, thanks.

TomdeOldMan

The QA team tested this one Marverick.mkv with v1023 and it worked well. Please kindly use the latest version to try it again, thanks.
Mona

Something is definitely going on. I cleaned out the logs, the converted files, and rebooted the computer. Then I pulled in Maverick.mkv and did not change any of the format, so the system was at the default of MP4.

I started the compression and the system hung at .83%. After the screen shot, I checked and the system had gone to over 400 hours!

Next I decided to change the format to .MKV and started the conversion and the system suddenly worked! Here's the log from when I had cleared everything out and then worked through the failure and now toward the end of a successful run. [ATTACH]n427424[/ATTACH]

I'm going to uninstall UniFab, clear out all the files associated with the download and then reboot and reinstall UniFab. I'll let you know how this worked for all four of the failed files.

TomdeOldMan

I'm going to uninstall UniFab, clear out all the files associated with the download and then reboot and reinstall UniFab. I'll let you know how this worked for all four of the failed files.

TomdeOldMan

I did the uninstall, rebooted, installed from a fresh download (not an update) from the site, and installed. Then rebooted.

Added Maverick.mkv and left the format at the default .mp4. Then started the compression.

I let it play out to the end when it just stopped doing anything. Only got to .83%. Note the time left.

I then converted to .mkv

And let it play out after stalling at 12% conversion.

Note that this was from a fresh install from the downloaded unifab_x64_1023,exe file. (Log file in next message)

What I had done before was that I was working with an updated 1-23 install from v 1022. That's when I got the strange behavior reported in my previous entry. When I went to clean out all the files before starting the above procedure, I noticed that the "compressed" Maverick.mkv was not compressed, but the same size as the original.

Next, I'm going to clean everything out again, install 1022 and do a compression, then update to 1023 and see if that will resolve the problem that I had with a full install that I used here.

TomdeOldMan

Here's the log file: [ATTACH]n427436[/ATTACH]

TomdeOldMan

Here's the log file: [ATTACH]n427436[/ATTACH]
TomdeOldMan

Okay, installing 1022 and then doing a couple of compressed files (downloaded via StreamFab) successfully, then attempting Maverick.mkv first to .mp4 and then to .mkv (both unsuccessful).

I went ahead and did the update to 1023, then attempted Maverick.mkv first to mp4 then to mkv and with no success. The fails were the same as with the full install to 1023.

This is all on an up to date Windows 10 computer.

Have your engineer do a complete uninstall for UniFab, clear out the logs, temp files, and converted files. Then reboot the Windows 10 computer.

Now install 1023 from the off-line installation file.

Attempt the compression of Maverick.mkv to an mkv file. and if it goes well, then there has to be a problem with the four files and my Windows 10 computer.

Mona

OK. I will let you know what happens once there is another update from the developers.

TomdeOldMan

OK. I will let you know what happens once there is another update from the developers.
Mona

That's fine, but they now need to test with a clean install of 1.0.2.4. The problem still exists.

TomdeOldMan

Compressor fails UF 1025

Conversion does not fail, but makes a mess of things. Projected size and actual size are very different. Plus, the system does not seem to know where to put the output of the conversion. More on this in detail later as I have time to actually go through and document things.

Note that the Windows 10 machine I am using does not have a graphics card that is recognized.

TomdeOldMan

Compressor fails UF 1025

Conversion does not fail, but makes a mess of things. Projected size and actual size are very different. Plus, the system does not seem to know where to put the output of the conversion. More on this in detail later as I have time to actually go through and document things.

Note that the Windows 10 machine I am using does not have a graphics card that is recognized.
TomdeOldMan

The problem with not knowing where to put the results is the fact that the settings include an ability to set an output path:

I had previously set the Save To for the Compressor:

But even though I changed the setting in settings, the Converter did not change its setting.

Either fix the Save To to follow the Output File in Settings, or something. The two should echo each other, not fail to work as set in settings like it did for me.

This needs to be addressed as badly as the problem converting the four mkv files produced from blu-ray discs.

Mona

The problem with not knowing where to put the results is the fact that the settings include an ability to set an output path:

I had previously set the Save To for the Compressor:

But even though I changed the setting in settings, the Converter did not change its setting.

Either fix the Save To to follow the Output File in Settings, or something. The two should echo each other, not fail to work as set in settings like it did for me.

This needs to be addressed as badly as the problem converting the four mkv files produced from blu-ray discs.
TomdeOldMan

The developer will check the problem as soon as possible.

TomdeOldMan

I did the uninstall, rebooted, installed from a fresh download (not an update) from the site, and installed. Then rebooted.

Added Maverick.mkv and left the format at the default .mp4. Then started the compression.

I let it play out to the end when it just stopped doing anything. Only got to .83%. Note the time left.

I then converted to .mkv

And let it play out after stalling at 12% conversion.

Note that this was from a fresh install from the downloaded unifab_x64_1023,exe file. (Log file in next message)

What I had done before was that I was working with an updated 1-23 install from v 1022. That's when I got the strange behavior reported in my previous entry. When I went to clean out all the files before starting the above procedure, I noticed that the "compressed" Maverick.mkv was not compressed, but the same size as the original.

Next, I'm going to clean everything out again, install 1022 and do a compression, then update to 1023 and see if that will resolve the problem that I had with a full install that I used here.
TomdeOldMan

The latest update (UF 1030) appears to have resolved this particular problem. All four MKV files from Blu-Ray discs now compress with no problems noted.

TomdeOldMan

The developer will check the problem as soon as possible.
Mona

The latest update hasn't addressed this problem. The location in settings, when changed, should override individual screens. It doesn't.