Will not download from Criterion Channel

[d_aldana]

The Criterion Channel is listed as being supported but when I try to download a movie, I get this message "This video could not load or timed out. Try refreshing the page and playing again". The url is https://www.criterionchannel.com/god...f-the-monsters. Log files are attached as well. 20191023-qtplayer.log DVDFab_Downloader.log

Thank you for your help.

Dave

[Mona]

Hi Dave, this site needs login account info, we need some time to check it, thanks.

[d_aldana]

Thanks Mona! Just an FYI though, the DVD Downloader window does show me as logged in when I try the download. Thanks again!