Disney + download issue

[Quantumleap]

Dinsey + has problems downloading titles.
In the end-stage, when all parts are downloaded, and it's reprocessing, it took forever.

[Mona]

I have passed your log file to the developer.

[Quantumleap]

Hello Mona,
I have installed the latest version, 4.0.1.6, and the issue persists.
Is there any update on what could be the problem?
I always have to cancel the download as it is not completing.
Any troubleshooting steps that I could try?
I already deleted the cache folders that have been created to see if it has any effect, but it is still the same.

I also attached the latest logs.

Thank you

[Mona]

The QA team could not duplicate the issue. The latest log file you posted has been forwarded to the developer.

[Quantumleap]

Ok. I will try to install it on another machine to see if the issue only happens with this one.

[PhantomKO]

It is working for me, hopefully you can resolve the issue on another machine.

[Quantumleap]

Ok. I did some testing on another machine and it seems to work there.
Would the logfiles of both machines help to find the issue ?

[Mona]

Ok. I did some testing on another machine and it seems to work there.
Would the logfiles of both machines help to find the issue ?

No, I don't think so, maybe you can try to add StreamFab to the whitelist of your antivirus software to try again.

[Quantumleap]

It seems to be an issue with the OS.
Ill get back once I found out more.

Thank you Mona

[Quantumleap]

Hello Mona,

Confirmed something with the OS was not right and caused the issue.
Recover from Backup and seems to be normal again.