We are excited to announce that we have made significant progress in addressing the DRM issues that have been affecting some of our services since January 25th.
Amazon: Fully fixed the DRM issue from v6.1.8.1.
Netflix: Fully fixed the DRM issue from v6.1.8.2.
Note: SONY movies are only available at 540p, like Madame Web
Peacock/SkyShowtime/Channel 4/DMM/FANZA: Fully fixed the DRM issue from v6.1.8.3.
Note: Download EAC3 2.0 audio from SkyShowtime will be fixed soon.
Stan/DRM MPD: Fully fixed the DRM issue from v6.1.8.4.
Max: Confirmed, 4K/1080p still can not be downloaded with the new DRM fix solution.
For the other modules, please feedback to us if you have any download problem.
We understand the frustration that this issue has caused and we are working on integrating them properly.
Thank you for being a part of the StreamFab community, we really appreciate your understanding.
How do I report a problem?
There are 2 ways.
First: From the menu in StreamFab, use the Feedback option. Provide as much detail as you can. My understanding is that the Feedback Option will also capture and include your logs.
Or Second: Create a post/thread in the forum
NOTE: if a post or thread about the exact same error exists, consider replying to that thread. However you can create a new post.
Select the version of StreamFab you’re having the problem with (if its not in the prefix drop down, type it in the title)
Provide a clear title.
In the body of the post include a clear description of what is happening and include
any error message you are seeing (exact text if possible), and such.
Which Streaming Service
What title you are trying to download, if it’s a series or episode of a series please include the Season and Episode number.
Is the error is reproducible or not. If reproducible then include the steps you take to get the error.
Most importantly, attach your log files to the post.
Where are the StreamFab logs kept?
In Windows, they are kept in [My Documents]\DVDFab\StreamFab\log although you can use the “Open Log Folder” option off the menu in StreamFab which will take you right there.
Which files do I need from the log folder when posting to report a problem?
Typically the StreamFab.log file should be enough, however if you can zip and upload the entire folder that would be great.
I’m trying to attach my logs to a forum post but the forum says the file is too big. What should I do?
Try to zip the files before attaching. If they are still too big, use the FeedBack option off StreamFab’s menu.
If you can consistently reproduce the error, you can exit StreamFab, clear out the log folder, restart StreamFab and reproduce the failure, then zip the logs.
It does not hurt to clear the log folder from time to time.
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