When downloading from Netflix or Disney+ the GPU Hardware Acceleration often fails and falls back to CPU. Sometimes I can get 1st show to download using GPU but the 2nd and subsequent shows falls back to CPU and CPU usage jumps to 100%. This happens regardless if I'm using Intel or Nvidia GPU. Can this be fixed? I've attached logs.
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We receive your feedback, we will try to duplicate it and check it out, thank you. -
Thank you Mona. Also, want to mention the GPU issue happened since first release of software. I didn't submit a bug earlier because it was new software and I thought eventually it would get fixed.
I tried it on 2 different PC's. One PC has Intel UHD graphics 630 only running the latest driver and the other PC has a GTX 1060 only running the latest driver. On both PC's the GPU Hardware Acceleration doesn't always work.
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Hello, we have run some tests on different computers, we could not duplicate the GPU problem, please update to the latest version to try again, video record GPU/CPU usage info to us. The latest log file will be needed too. Thanks.Comment
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This appears to be fixed in 3.0.1.8 64bit. I've downloaded several and GPU Acceleration worked for all. So apparently the 64bit version was the key. Thank you for looking into this.Comment
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