Only older Amazon videos download - DVDFab Forum

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raquen

Junior Member

Join Date: Mar 2019

Posts: 30
#1

Only older Amazon videos download

02-03-2021, 03:15 AM

Windows 7 (most recent service pack)
3.0GHz Quad processor 12 core Xeon Sandy Bridge processor

16 GB RAM

DRM Downloader v3.0.0.12

Disabled All Norton Antivirus (on boot)
Amazon download works with older video
newer movies such as rocketman fail.

Disney Fails
Netflix fail
HBOMax gives error the web browser need privacy mode turned off logs.zip logs.zip
Tags: None
raquen

Junior Member

Join Date: Mar 2019

Posts: 30
#2

02-03-2021, 03:19 AM

one thing to note, this s installed using the built in upgrade function
Comment
Mona

DVDFab Service Team

Join Date: Oct 2010

Posts: 9162
#3

02-03-2021, 04:42 AM

Please remove it and then download a fresh one from https://dvdfab.cn/mlink/download.php?g=DVDFabDownloader to try again. Thanks.
Comment
Wilson.Wang

DVDFab Staff

Join Date: Jul 2011

Posts: 3815
#4

02-03-2021, 07:36 AM

Hi,

Please try the test version and tell me the result, fixed the Amazon problem.

Wilson

Please post your logs the default location is:
For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
Please use attachment button and attach your most recent, Internal log and post right here.
If it's the burning issue, please also attach burn log.

Thanks!
Comment
raquen

Junior Member

Join Date: Mar 2019

Posts: 30
#5

02-04-2021, 05:46 AM

same results unfortunately. Tried launching Down-loader as admin and still no difference
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