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    Disney website upgrade something and not work now

    Windows 7 (most recent service pack)
    3.0GHz Quad processor 12 core Xeon Sandy Bridge processor

    16 GB RAM

    DRM Downloader v3.1.0.3
    Disney+, Netflix, Prime and HBOMax all worked great before 3.1.0.3 update. All still work but Disney, ant download prompts a screen and it fails to identify the video to download and no option to add to queue/ if you click download now the screen is dismissed and nothing happens.

    logs attached
    Attached Files
    Last edited by Wilson.Wang; 03-30-2021, 04:36 AM.

    #2
    6964 2021:03:29-16:51:58 Info: "find valid url : https://www.disneyplus.com/movies/ra...n/6dyengbx3iYK, m_encrypedID :6dyengbx3iYK"
    6964 2021:03:29-16:51:58 Info: "UpdateDownloadStatus :Status_request_metadata"
    6964 2021:03:29-16:51:58 Info: OnSeriesMetaCompletion : "{"status":401,"message":"Authentication required for this route."}"
    6964 2021:03:29-16:51:58 Info: "doParseHtmlMeta :data segment not found"
    6964 2021:03:29-16:51:58 Info: "UpdateDownloadStatus :Status_request_metadata_failed"
    6964 2021:03:29-16:51:58 Info: get meta finish
    6964 2021:03:29-16:51:58 Info: "UpdateDownloadStatus :Status_none"
    6964 2021:03:29-16:51:58 Info: show license dlg
    6964 2021:03:29-16:52:09 Info: "find US keyword, set region code us"
    6964 2021:03:29-16:52:13 Info: "find US keyword, set region code us"
    6964 2021:03:29-16:52:18 Info: "find US keyword, set region code us"
    6964 2021:03:29-16:52:18 Info: "find valid url : https://www.disneyplus.com/series/th...n/3jLIGMDYINqD, m_encrypedID :3jLIGMDYINqD"
    6964 2021:03:29-16:52:18 Info: "UpdateDownloadStatus :Status_request_metadata"
    6964 2021:03:29-16:52:18 Info: OnSeriesMetaCompletion : "{"status":401,"message":"Authentication required for this route."}"
    6964 2021:03:29-16:52:18 Info: "doParseHtmlMeta :data segment not found"
    6964 2021:03:29-16:52:18 Info: "UpdateDownloadStatus :Status_request_metadata_failed"

    Hi,

    From the log file, you are trying to download the new movie "Raya andd The Last Dragon" but not have authentication to watch the movie on Disney, please make sure that you have purchased the movie.

    Thanks!
    Please post your logs the default location is:
    For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
    For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
    Please use attachment button and attach your most recent, Internal log and post right here.
    If it's the burning issue, please also attach burn log.

    Thanks!

    Comment


      #3
      Originally posted by Wilson.Wang View Post


      Hi,

      From the log file, you are trying to download the new movie "Raya andd The Last Dragon" but not have authentication to watch the movie on Disney, please make sure that you have purchased the movie.

      Thanks!
      I am having a similar issue, but for Star Wars the Clone Wars. I am definitely logged in.

      5956 2021:03:29-19:00:11 Info: log version: 2021-02-08-0930
      5956 2021:03:29-19:00:11 Info: os country: "United States"
      5956 2021:03:29-19:00:11 Info: os language: "English"
      5956 2021:03:29-19:00:11 Info: UI language: "C:/Program Files/DVDFab Downloader/QLanguage/Downloader_ENU.qm"
      5956 2021:03:29-19:00:11 Info: Version: winx64
      5956 2021:03:29-19:00:11 Info: Version: "3103"
      5956 2021:03:29-19:00:11 Info: UN: "dnRyb24yMUBnbWFpbC5jb20="
      5956 2021:03:29-19:00:11 Info: OS: 64bit System Windows 10 Build 19042
      5956 2021:03:29-19:00:11 Info: GPU: name, NVIDIA GeForce GTX 1660 Ti ,driver 27.21.14.5730
      5956 2021:03:29-19:00:12 Info: Website title: "Disney+"
      5956 2021:03:29-19:00:12 Info: Website url: "https://www.disneyplus.com/"
      5956 2021:03:29-19:00:12 Info: "Batch Switch State : 1"
      5956 2021:03:29-19:00:17 Info: "QCefClient::OnAddressChange find disneyplus.com/home keyword, set region code us"
      5956 2021:03:29-19:00:17 Info: slot_registCefControl regionCode : 0
      5956 2021:03:29-19:00:18 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:00:18 Info: Set call back
      5956 2021:03:29-19:00:25 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:00:28 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:00:28 Info: "find valid url : https://www.disneyplus.com/en-gb/ser...s/1wYXzjabXGVZ, m_encrypedID :1wYXzjabXGVZ"
      5956 2021:03:29-19:00:29 Info: "UpdateDownloadStatus :Status_request_metadata"
      5956 2021:03:29-19:00:29 Info: OnSeriesMetaCompletion : "{"status":401,"message":"Authentication required for this route."}"
      5956 2021:03:29-19:00:29 Info: "doParseHtmlMeta :data segment not found"
      5956 2021:03:29-19:00:29 Info: "UpdateDownloadStatus :Status_request_metadata_failed"
      5956 2021:03:29-19:00:29 Info: get meta finish
      5956 2021:03:29-19:00:29 Info: "UpdateDownloadStatus :Status_none"
      5956 2021:03:29-19:00:29 Info: show license dlg
      5956 2021:03:29-19:01:58 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:02:01 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:02:24 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:02:28 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:02:32 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:02:38 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:02:42 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:02:42 Info: "find valid url : https://www.disneyplus.com/en-gb/ser...s/1wYXzjabXGVZ, m_encrypedID :1wYXzjabXGVZ"
      5956 2021:03:29-19:02:42 Info: "UpdateDownloadStatus :Status_request_metadata"
      5956 2021:03:29-19:02:42 Info: OnSeriesMetaCompletion : "{"status":401,"message":"Authentication required for this route."}"
      5956 2021:03:29-19:02:42 Info: "doParseHtmlMeta :data segment not found"
      5956 2021:03:29-19:02:42 Info: "UpdateDownloadStatus :Status_request_metadata_failed"
      5956 2021:03:29-19:02:42 Info: get meta finish
      5956 2021:03:29-19:02:42 Info: "UpdateDownloadStatus :Status_none"
      5956 2021:03:29-19:02:42 Info: show license dlg
      5956 2021:03:29-19:02:51 Info: "find US keyword, set region code us"
      5956 2021:03:29-19:02:51 Info: "find valid url : https://www.disneyplus.com/series/st...s/1wYXzjabXGVZ, m_encrypedID :1wYXzjabXGVZ"
      5956 2021:03:29-19:02:53 Info: "UpdateDownloadStatus :Status_request_metadata"
      5956 2021:03:29-19:02:53 Info: OnSeriesMetaCompletion : "{"status":401,"message":"Authentication required for this route."}"
      5956 2021:03:29-19:02:53 Info: "doParseHtmlMeta :data segment not found"
      5956 2021:03:29-19:02:53 Info: "UpdateDownloadStatus :Status_request_metadata_failed"
      5956 2021:03:29-19:02:53 Info: get meta finish
      5956 2021:03:29-19:02:53 Info: "UpdateDownloadStatus :Status_none"
      5956 2021:03:29-19:02:53 Info: show license dlg

      Comment


        #4
        Same thing is happening to me on 2 computers. (Ticket Logged). Have tried version 3.1.0.1 and 3.1.0.3 Even did offline install.
        I open the program choose Disney plus on streaming and try a program or movie and just get a blank add to queue box. I've tried it with Next, Iron Man 2 and Iron Man 1 which is downloaded fine last night. Same thing on both computers which makes me think Disney Plus may have copped on and changed things. Screenshot of what I get with everything. Click image for larger version

Name:	dvdfabdownloader.jpg
Views:	580
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ID:	393249

        Comment


          #5
          Originally posted by AGuyWithAComputer View Post

          I am having a similar issue, but for Star Wars the Clone Wars. I am definitely logged in.
          Ah, I got the same problem, we will check it ASAP, thanks!

          Wilson
          Please post your logs the default location is:
          For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
          For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
          Please use attachment button and attach your most recent, Internal log and post right here.
          If it's the burning issue, please also attach burn log.

          Thanks!

          Comment


            #6
            I tried with disney+ as well and after a couple of issues with it not seeming to log in and showing a blank screen i was able to get in. then tried downloading S1E2 of falcon and winter soldier I didn't parse any info so it left a blank dialog for episodes and no ability to download. I am definitely logged in because i had to do it again through the downloader window, which was strange. then i could browse to the show and it gave me the empty show dialog.
            Attached Files

            Comment


              #7
              Disney upgrade something on the website, we are checking the problem, please wait for the new version

              Thanks!

              Wilson
              Please post your logs the default location is:
              For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
              For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
              Please use attachment button and attach your most recent, Internal log and post right here.
              If it's the burning issue, please also attach burn log.

              Thanks!

              Comment


                #8
                its definitly broken i have the same issue
                Attached Files

                Comment


                  #9
                  Gone through all the versions 3.0.2.0, 3.0.2.1, 3.0.2.2, 3.1.0.0, 3.1.0.1 and 3.1.0.3
                  3.0.2.2 is the only one that I can get working the most.
                  3.0.2.1 can't recognise Ironman 2 to download when you press play and 3.0.2.2 has the queue window pop up but it's not listed.
                  Although 3.0.2.2 works somewhat it will not do subtitles. At the start of Ironman 2 there are russion subs and it will not render or output to a srt file.

                  Hope this helps.

                  Comment


                    #10
                    I can confirm same issue

                    Comment


                      #11
                      Hi all,

                      Please try the new version 3104 and tell us the result, thanks!

                      Wilson
                      Please post your logs the default location is:
                      For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
                      For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
                      Please use attachment button and attach your most recent, Internal log and post right here.
                      If it's the burning issue, please also attach burn log.

                      Thanks!

                      Comment


                        #12
                        Originally posted by Wilson.Wang View Post
                        Hi all,

                        Please try the new version 3104 and tell us the result, thanks!

                        Wilson
                        I experienced the same problem, but this new version seems to have resolved the issue with Disney+. However, when I first tried downloading The Mighty Ducks: Game Changers, Episode 1, it wouldn't analyze. But when I tried a different video I didn't have that problem. So I simply restarted the downloader and tried again, and it worked fine. Plus Hulu seems to parse a little faster now.

                        Comment


                          #13
                          tried 3.1.0.4 and while some work, like winter soldier. Others don't like the premium content (Raya) that was paid for does not work. This previously worked before I am guessing Disney did an update.
                          Attached Files

                          Comment


                            #14
                            Tried Next ep 3 with new version and it downloaded. There are subs in it that did not remux to video but they do write to an srt,

                            Comment

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