While we are unable to use the product we are paying for (#2 in Benefits of a paid version), people paying monthly/annual subscriptions should have their subscriptions extended at no charge for the duration of the down time. How do we make this happen?
Dear DVDFab Users: The DVDFab Office will be closed for a few days (10.01~10.07) to celebrate the National Day holidays. This may cause some delays if you have an outstanding support ticket during this time, however, automated functions like purchases and the forum are still running.
Thanks for your understanding and patience and will get back to you after the holidays.