HBOMax stuck at 0 bytes

    Trying to download anything from HBOMax just stays at 0/0bytes for hours. I don't see any actual disk or network traffic on my system either.

    • Created

      4 years ago

    • Last reply

      4 years ago
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    • RHS+12

    Not sure why my log file didn't attach, but here it is.

    I have passed your report to the developer.

    Another example, It worked on the previous version and failed on this one. [ATTACH]n399623[/ATTACH]

    It started with me two days ago, it would start DL'n the first episode of a series almost get all the way to mux'n and then it would start all over again but eventually getting the first episode DL'd and not having issue. This happened for two days and now it just freezes up on the 0 bytes. Only having this on HBOMax.

    Hi,

    For the problem, please wait for the new version.

    HBO Max website has a little update...

    Wilson

    I only tried this two movies and I don't have time to complete them. But They do seem to work
    if you uncheck the subtitles and do not download them. Of course most of us would like them.
    I hope this helps someone.

    I only tried this two movies and I don't have time to complete them. But They do seem to work
    if you uncheck the subtitles and do not download them.

    mash609


    Which version are you using? Don't see an option to uncheck downloading subtitles, it's either Extract or Remux, either way you are downloading subtitles and it is still locking up with 0 bytes.

    Will wait for the new fix/version as noted.

    Hi Down2Earrth. I am using newest version, 4.0.1.6. After I click on a movie as if to begin the download a box
    appears with Audio language and a selection of subtitle languages. I the click none for the subtitles, or uncheck all subtitle languages and the download begins.
    Please see screenshots. It works for me.

    Hi Down2Earrth. I am using newest version, 4.0.1.6. After I click on a movie as if to begin the download a box
    appears with Audio language and a selection of subtitle languages. I the click none for the subtitles, or uncheck all subtitle languages and the download begins.
    Please see screenshots. It works for me.

    mash609


    Works for me too.

    Thanks.

    Hi Down2Earrth. I am using newest version, 4.0.1.6. After I click on a movie as if to begin the download a box
    appears with Audio language and a selection of subtitle languages. I the click none for the subtitles, or uncheck all subtitle languages and the download begins.
    Please see screenshots. It works for me.

    mash609

    Interesting find. I just tried it with two movies that hung for me and exhibited the symptoms the others in this thead mentioned.

    Unselecting subtitles (or selecting "none") does allow for the downloads to complete, so this is a work around if you don't need subs until the "new version" Wilson.Wang referred to has been released.

    It is working for me, I am sure any issues will be resolved in the next update. These guys are all over it. :)

    Hi Down2Earrth. I am using newest version, 4.0.1.6. After I click on a movie as if to begin the download a box
    appears with Audio language and a selection of subtitle languages. I the click none for the subtitles, or uncheck all subtitle languages and the download begins.
    Please see screenshots. It works for me.

    mash609


    Got it mash609, it works.......thanks for the update and definitely for the screen shot, another spot for subtitles to be edited.....Big ups!!!!

    Well that didn't take long to fix... StreamFab 4.0.1.7 for Windows was just released and includes the fix.

    I tested it on 3 movies so far, and its working with subtitles.

    Updated to 4.0.1.7 and it is still not working for me. Logs attached

    Update 4.0.1.7 Did not fix this issue.