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HBOMAX only downloading in HEVC / h.265 despite settings saying otherwise

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    HBOMAX only downloading in HEVC / h.265 despite settings saying otherwise

    I have the latest version of streamfab 4.0.2.3 and recently noticed in the prior version some of my videos downloaded in h.265 format instead of h.264. I checked my settings and saw that a 4k option had been added to the stream settings for hbomax so I unchecked this but still videos download in h.265 see attached picture. I run my plex on a server that does not have a video card and the cpu can keep up with h.265. I want to download in h.264 which all my other videos are in. Is this a bug if so can you please take a look at this. Logs are attached as well.

    Thanks
    Attached Files
    Last edited by bdg; 10-15-2021, 03:35 PM.

    #2
    Not sure why my logs aren't attaching trying again
    Attached Files

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      #3
      I'm having the same issue with 4.0.2.3

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        #4
        Same issue, using version 4.0.2.3

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          #5
          I'm also having the same problem using a 4.0.2.3 version

          Comment


            #6
            No response from support on this yet?

            I downloaded a movie and an episode from a series on HBO Max and both download in h.265 format despite having it set to h.264 in StreamFab settings.

            Logs attached
            Attached Files

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              #7
              Hi all, we will fix the problem in the coming version, please kindly wait, thank you.

              Comment


                #8
                Thank you for the update Mona!

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