Streamfab-5.0.1.0- Amazon - Download Failing (Failure Accessing Video Information)

[scorpions]

Hi There,
I am getting the following message while downloading the videos from Amazon Prime ."Failure accessing the video information. please check your network connection or contact us for help".


This issue has been started after i moved to version 5.0.1.0


The screen print link is

https://postimg.cc/QKCF3H3Y

Looking forward for the solution / resolution.


Thanks
Scorpion

[KidJoe]

Can you share log files?

[Mobe1969]

Yeah I saw something prior about it affacting new content, but I can't get it to do anything, old or new. Same error

[Mona]

Yeah I saw something prior about it affacting new content, but I can't get it to do anything, old or new. Same error

os country: "Australia"
We will check.

[scorpions]

Here is the log file

[Mobe1969]

os country: "Australia"
We will check.

Any update? Or can I downl;oad 5.0.0.9 somewhere? It only started happening after I got 5.0.1.0.

It is still an issue in the new 5.0.1.1 as weel

[Mobe1969]

5.0.1.2 out now and still broken.
I
I just want to figure how to downgrade to 5.0.0.9 again. Even with the new version just out still broken. Anyone have a link for 5.0.0.9?

[ACLA2016]

Same problem Spain.

[Mona]

5.0.1.2 out now and still broken.
I
I just want to figure how to downgrade to 5.0.0.9 again. Even with the new version just out still broken. Anyone have a link for 5.0.0.9?

It's not a version problem, it's a DRM issue, please kindly wait for some time, we are working on the solution. Thank you.

[Mona]

Hi all, please kindly update to the latest version 5013 to try again.
If still have a problem, please start a new thread and provide the related logs, thanks in advance.

This thread is closed.