v5.0.2.54 will not detect update to v5.0.2.5

[potenial_user]

does not detect current update version as available

[Mona]

There is no such problem with our test. Please try again and make sure that the network is okay and StreamFab is not blocked by firewall or antivirius software.

Please locate the two log files under the path below and then post them to help check the problem, thank you.
C:\Users\xxx\Documents\DVDFab\StreamFab\Temp\updat e\updateLog

[Cats4U]

Mona,
Just for the record, I, too, could not update from 5.0.2.4 to 5.0.2.5 from within the program. I could click on "Check for Update" over and over and nothing would happen. The update pop-up never appeared. I had previously gone from 5.0.2.3 to 5.0.2.4 using this method. I was forced to download 5.0.2.5 from your website. Testing this version of the program I have no problem bringing up the pop-up to test for the next update, which I assume will be 5.0.2.6.

[potenial_user]

I tried several times, it was not blocked by anything and previously worked

I had to manually install the newer version

[potenial_user]

this was in utilities.log
2022.03.17-20:45:25: FATAL ERROR: the header file is inconsistent with dll, dll version:20220217-13e564b, header file version: 20220224-56bb7a0

[Mona]

Hi both, it's better to zip the whole update log folder and post them, thank you again.

[potenial_user]

there was absolutely nothing about that version in the other file