Viki downloads not working

[madoka]

I'm so happy they finally added viki! I immediately bought it, but it hangs on analyzing the video or it won't download and says "failure analyzing video information".

Anyone get it to work?

[Mona]

Please specify the movie you have tried and provide the StreamFab log session, we will check, thank you.

[WtinJala]

Hi. Here is one. A show (Thai show) called TharnType. Thanks. (P.s. Just upgraded their membership to be able to do HD).

[WtinJala]

Looks like it's working! Downloading Love by Chance now at 1080p. Thanks.

[madoka]

Each of the following will not download:

- Marry Him If You Dare
- Splash Splash Love
- Perfume
- Coffee, Do Me a Favor
- The Secret Life of My Secretary
- Kill Me, Heal Me
- Shopping King Louis
- The Undateables

[WtinJala]

It stopped working. :-(

[WtinJala]

Here is the log. I hope it helps. Thank you.

[madoka]

I think only about 50% of titles will successfully download. Here are some additional titles that will not download:

Good Casting
Protect the Boss
Queen of Mystery
Sell Your Haunted House
Angry Mom
To the Beautiful You
Listen to My Heart
It’s Okay That’s Love
Into the World Again
Cheer Up!
Witch’s Court

[Mona]

I think only about 50% of titles will successfully download. Here are some additional titles that will not download:

Good Casting
Protect the Boss
Queen of Mystery
Sell Your Haunted House
Angry Mom
To the Beautiful You
Listen to My Heart
It’s Okay That’s Love
Into the World Again
Cheer Up!
Witch’s Court

Please provide the log file as well, thank you.

[maineiac13]

I'm so happy they finally added viki! I immediately bought it, but it hangs on analyzing the video or it won't download and says "failure analyzing video information".

Anyone get it to work?

I too have been waiting for VIKI and glad that is finally available....but based on your experience I will wait to make sure everything is downloading properly before I add it to my current license. Now hoping they add iQiYI soon as well.

[madoka]

Here is the log for Queen of Mystery and Perfume. I was using NordVPN to log into the US.

[madoka]

Some more titles titles that will not download in the US, but I did notice that if they are available in France then they will download properly. Unfortunately, France has small selection.

Cheer Up!
The Fiery Priest
Come Back Alive
Modern Farmer
One the Woman
Orange Marmalade
Taxi Driver
The Rebel
My Strange Hero

[Mona]

Here is the log for Queen of Mystery and Perfume. I was using NordVPN to log into the US.

I have passed the log file to the QA team, they will try to duplicate it first.

[madoka]

I tried doing a clean install of 5.0.2.7 and found that it is worse than the prior version. Now it just keeps crashing or fails to analyze the video. I'll attach the logs. I tried downloading Police University episode 6 and it crashed. I tried opening Into the World Again and Queen of Mystery and they both failed to analyze. I'm using NordVPN to go into the US site.

[Mona]

Some more titles titles that will not download in the US, but I did notice that if they are available in France then they will download properly. Unfortunately, France has small selection.

Cheer Up!
The Fiery Priest
Come Back Alive
Modern Farmer
One the Woman
Orange Marmalade
Taxi Driver
The Rebel
My Strange Hero

Please give this one a try and feedback, thank you.
In case you still have a downloading issue, please zip the whole log folder and send it to us.