Amzn CBR won't download

[kalemvar]

Hello

I'm getting this message when I try to download CBR here on Prime Canada (on various channels) : Failure accessing the video information. please check your network connection or contact us for help

I've tried with the lastest version of SF (v5.0.4.9) the files are downloaded, remux but not decrypted.

Thanks

kalemvar

[Josephus]

SF v5.0.4.9 - The same situation happens with Amazon Brazil.

[Mike_M]

Hello

I'm getting this message when I try to download CBR here on Prime Canada (on various channels) : Failure accessing the video information. please check your network connection or contact us for help

I've tried with the lastest version of SF (v5.0.4.9) the files are downloaded, remux but not decrypted.

Thanks

kalemvar

Hi kalemvar!

If you could read thru my existing thread on this error message on Amazon & post your info from here, the name of what you were downloading and attach log files if possible, that would be cool.

Amazon ."Failure accessing the video information. please check your network..."

https://forum.dvdfab.cn/forum/software-support-english/youtube-to-mp3-youtube-video-downloader/414032-amazon-failure-accessing-the-video-information-please-check-your-network

I've submitted logs on my two incidents of getting this message on Amazon.

StreamFab/DvdFab moderator's usually want you to attach log files in order to troubleshoot & have the programmer look at.

Thanks!

Mike

StreamFab 5.0.3.8 - US - No VPN - Win10/64

[Marty92]

Hello

I'm getting this message when I try to download CBR here on Prime Canada (on various channels) : Failure accessing the video information. please check your network connection or contact us for help

I've tried with the lastest version of SF (v5.0.4.9) the files are downloaded, remux but not decrypted.

Thanks

kalemvar

Just like me, the Video is no longer decrypted.

Hopefully someone from the Developers is reading this and will quickly fix this Bug.

[Mona]

Hello

I'm getting this message when I try to download CBR here on Prime Canada (on various channels) : Failure accessing the video information. please check your network connection or contact us for help

I've tried with the lastest version of SF (v5.0.4.9) the files are downloaded, remux but not decrypted.

Thanks

kalemvar

Please provide the latest StreamFab log file to better check, thanks.

[kalemvar]

Hello Mona,

here is 2 logs

1 is for CVBR giving me the same error
2 is for CBR I originally talked about

[Mona]

Hello Mona,

here is 2 logs

1 is for CVBR giving me the same error
2 is for CBR I originally talked about

Okay, thanks.

[Mediafan]

I also get this message with some Amazon content. I am attaching log file in case this may further help.

[Mona]

I also get this message with some Amazon content. I am attaching log file in case this may further help.

Info: OS: macOS 12.5.1

Yours is from the mac version.
I have passed your log file to the developer.