[Solved]Issues with 5.0.4.7 on macOS 10.15.7

[bigsmooth520]

Hello,

I've just downloaded StreamFab for the first time and I'm having trouble getting anything. I'm running 5.0.4.7 on macOS 10.15.7

Basically I can see things and I can select them and download them, it seems to download video and audio just fine then gets stuck on processing and fails. I've tried all combinations of codecs/containers, H264/265, MP4/MKV, etc. Tried HBOMax and Amazon. Looking over the log it appears to be some kind of issue with the files themselves on the drive? Initially the temp and output folders were set to my boot drive, so I changed those paths to an internal RAID volume to see if that would help, but I'm having the same issue there. Relevant section of log below, if any one can parse this and tell me what I could try to get a fully processed file that would be great.

3521 2022:08:21-18:10:43 Info: Whole download success .
3521 2022:08:21-18:10:43 Info: download thread is about to exit, flag check :
3521 2022:08:21-18:10:43 Info: download thread end.
3521 2022:08:21-18:10:43 Info: amazon download finish slot enter
3521 2022:08:21-18:10:43 Info: Clear by download finish.
3521 2022:08:21-18:10:43 Info: show name before change: "A League of Their Own"
3521 2022:08:21-18:10:43 Info: show name after change: "A League of Their Own"
3521 2022:08:21-18:10:43 Info: title path before change: "Batter Up"
3521 2022:08:21-18:10:43 Info: title path after change: "Batter Up"
3521 2022:08:21-18:10:43 Info: "amazon before remux, audio file count : 1, subtitle file count : 1"
3521 2022:08:21-18:10:43 Info: "amazon before remux, audio file /Volumes/TIE_Advanced_8TB/StreamFab/Temp/outputTemp/Amazon/2022_08_21_18_06_33_B0B5KMPGBZ_audio_en-us.mp4 is existed ? : 1, file size : 248046777"
3521 2022:08:21-18:10:43 Info: "amazon before remux, subtitle file /Volumes/TIE_Advanced_8TB/StreamFab/Temp/outputTemp/Amazon/2022_08_21_18_06_33_B0B5KMPGBZ_subtitle_en-us.srt is existed ? : 1, file size : 63926"
3521 2022:08:21-18:10:43 Info: amazon play id from current work queue : "B0B5KMPGBZ"
3521 2022:08:21-18:10:43 Info: amazon download send RecordResult signal, flag : true
3521 2022:08:21-18:10:43 Log: DRMLocalServer: receive all msg recordSuccess:1323

3521 2022:08:21-18:10:43 Info: [output format]: 2
3521 2022:08:21-18:10:43 Info: DRMLocalServer: receive msg "recordSuccess:1323"
3521 2022:08:21-18:10:43 Info: use default mkv.
3521 2022:08:21-18:10:43 Info: ActionerForProduct: open suc url: "Amazon Downloader" product.bRegistered true
3521 2022:08:21-18:10:43 Info: remux output file path check : "/Applications/Volumes/TIE_Advanced_8TB/StreamFab/Output/Amazon/A League of Their Own/S01/61346363.mkv"
3521 2022:08:21-18:10:43 Info: "batchDownloaderManager, record result, id : B0B5KMPGBZ, type : 7"
3521 2022:08:21-18:10:43 Log: DRMLocalServer: receive all msg elk:{"failure_reason":"","pid_web":"907","reg_stat us":"reg_enable","result":"success","title":""," ty pe":"download","url":"","website":"Amazon"}

3521 2022:08:21-18:10:43 Info: **** File open fail.
3521 2022:08:21-18:10:43 Info: **** File path: "/Volumes/TIE_Advanced_8TB/StreamFab/Temp/outputTemp/Amazon/2022_08_21_18_06_33_B0B5KMPGBZ_video.mp4"
3521 2022:08:21-18:10:43 Info: check mux input, has video false , vdieo duration 0
3521 2022:08:21-18:10:43 Info: remux: coverUrl : "https://images-na.ssl-images-amazon.com/images/I/71x7r3PWfeL._RI_.jpg"
3521 2022:08:21-18:10:43 Info: remux: coverUrl : use curl
3521 2022:08:21-18:10:44 Info: remux: coverUrl : file exist true
3521 2022:08:21-18:10:44 Info: remux: start remux
3521 2022:08:21-18:10:44 Info: remux: end remux
3521 2022:08:21-18:10:44 Info: remux: TempOutpathAfterRemux ： false
3521 2022:08:21-18:10:44 Info: rename fail ,src path: "/Applications/Volumes/TIE_Advanced_8TB/StreamFab/Output/Amazon/A League of Their Own/S01/61346363.mkv" dest path: "Volumes/TIE_Advanced_8TB/StreamFab/Output/Amazon/A League of Their Own/S01/A League of Their Own_S01E01_Batter Up.mkv"
3521 2022:08:21-18:10:44 Info: [output format]: 2
3521 2022:08:21-18:10:44 Info: use default mkv.
3521 2022:08:21-18:10:44 Info: remux output file path check : "/Applications/Volumes/TIE_Advanced_8TB/StreamFab/Output/Amazon/A League of Their Own/S01/35303938.mkv"
3521 2022:08:21-18:10:45 Info: **** File open fail.
3521 2022:08:21-18:10:45 Info: **** File path: "/Volumes/TIE_Advanced_8TB/StreamFab/Temp/outputTemp/Amazon/2022_08_21_18_06_33_B0B5KMPGBZ_video.mp4"
3521 2022:08:21-18:10:45 Info: check mux input, has video false , vdieo duration 0
3521 2022:08:21-18:10:45 Info: remux: coverUrl : "https://images-na.ssl-images-amazon.com/images/I/71x7r3PWfeL._RI_.jpg"
3521 2022:08:21-18:10:45 Info: remux: coverUrl : use curl
3521 2022:08:21-18:10:45 Info: remux: coverUrl : file exist true
3521 2022:08:21-18:10:45 Info: remux: start remux
3521 2022:08:21-18:10:45 Info: remux: end remux
3521 2022:08:21-18:10:45 Info: remux: TempOutpathAfterRemux ： false
3521 2022:08:21-18:10:45 Info: rename fail ,src path: "/Applications/Volumes/TIE_Advanced_8TB/StreamFab/Output/Amazon/A League of Their Own/S01/35303938.mkv" dest path: "Volumes/TIE_Advanced_8TB/StreamFab/Output/Amazon/A League of Their Own/S01/A League of Their Own_S01_E01.mkv"
3521 2022:08:21-18:10:46 Info: amazon download send processFinish signal, flag : false
3521 2022:08:21-18:10:46 Info: Signal set info text
3521 2022:08:21-18:10:46 Info: record file location: "Volumes/TIE_Advanced_8TB/StreamFab/Output/Amazon/A League of Their Own/S01/A League of Their Own_S01_E01.mkv"
3521 2022:08:21-18:10:46 Info: record file not existed
3521 2022:08:21-18:10:46 Info: Open Folder Settings : true --- true
3521 2022:08:21-18:16:19 Info: CUrlTypeAnalyzer
3521 2022:08:21-18:16:19 Info: 1000
3521 2022:08:21-18:16:19 Info: "[custom]|:|ie_url|:|{ "ie_key": "Generic", "url": "https://forum.dvdfab.cn/forum/software-support-english/youtube-to-mp3-youtube-video-downloader/414032-amazon-failure-accessing-the-video-information-please-check-your-network?p=414037#post414037" target="_blank" style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" }"

[Mona]

Hi, you may delete the log folder and then repeat the download process, if it still failed again, please post the latest StreamFab log as an attachment.

[bigsmooth520]

Ah yep, deleting the log folder worked. Thanks!

[bigsmooth520]

Ah yep, deleting the log folder worked. Thanks!