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Apple TV+ Failure accessing video information

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    Apple TV+ Failure accessing video information

    Recently I was asked to re-log on to Apple TV+ and confirm that this was a trusted browser. Since then, I've been unable to download anything from Apple TV+, getting the error message:

    Failure accessing video information. Please make sure that you can play back the video.

    Well, I can play back the video - I just can't download anything.

    Any suggestions?

    #2
    Please clean the temp and cache files and then try again and see the result.

    If still have a problem, please feedback with the latest log file for checking, thanks.

    Comment


      #3
      Cleaning temp and cache files caused it to re-log in and confirm the trusted browser. After that, results were identical.

      Will send log file.

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