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To StreamFab Moderators..... PLUTO is not working.

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    #1

    To StreamFab Moderators..... PLUTO is not working.

    Over the weekend..... PLUTO stopped working.....

    When attempting to download "LAST CHANCE FOR CHRISTMAS"..... after a period of time passes with nothing happening..... I'm receiving an error message..... "FAILURE ANALYZING VIDEO INFORMATION. PLEASE CONTACT US FOR HELP.".....

    I tried another video which I had successfully downloaded on PLUTO in the past..... "MISS SLOANE"..... and got the same error message..... "FAILURE ANALYZING VIDEO INFORMATION. PLEASE CONTACT US FOR HELP.".....

    I have attached the logs with supporting screenshot images.

    [ATTACH]n416724[/ATTACH]

    [ATTACH]n416725[/ATTACH]

    Click image for larger version Name: 3PLUTO-LAST CHANCE FOR CHRISTMAS.png Views: 376 Size: 188.5 KB ID: 416726 Click image for larger version Name: 4PLUTO-MISS SLOANE.png Views: 292 Size: 188.6 KB ID: 416727
    ​"Not only to say the right thing..... at the right place..... but far more difficult to leave unsaid..... the wrong thing..... at the tempting moment!"

    "Just because you can..... doesn't mean you should!"
    Tags: None
    #2
    Here are the log files.....

    1PLUTO-LAST CHANCE FOR CHRISTMAS-StreamFab5.0.5.8.log

    2PLUTO-MISS SLOANE-StreamFab5.0.5.8.log
    ​"Not only to say the right thing..... at the right place..... but far more difficult to leave unsaid..... the wrong thing..... at the tempting moment!"

    "Just because you can..... doesn't mean you should!"

    Comment

      #3
      Originally posted by weavermovies View Post
      Over the weekend..... PLUTO stopped working.....

      When attempting to download "LAST CHANCE FOR CHRISTMAS"..... after a period of time passes with nothing happening..... I'm receiving an error message..... "FAILURE ANALYZING VIDEO INFORMATION. PLEASE CONTACT US FOR HELP.".....

      I tried another video which I had successfully downloaded on PLUTO in the past..... "MISS SLOANE"..... and got the same error message..... "FAILURE ANALYZING VIDEO INFORMATION. PLEASE CONTACT US FOR HELP.".....
      I'm using 5053 and was able to add Miss Sloane to my queue, but while I could produce a download menu for Last Chance etc., trying to add it to the queue actually blew it up - deleted Miss Sloane and left me with nothing.

      So while this is happening, Pluto is running "Galaxy Quest" in the bg and SF started glitching, so I exited out. When I opened it up, no Pluto queue. Ok fine, so once I posted this comment I returned to SF, and lo and behold - in the interim the Pluto queue appeared, with both videos ready to download.

      You might want to go back to an older version of SF to get the video - it might be glitchy to get it to the queue, but at least I didn't encounter any failure to analyze.
      Last edited by artsunlimited; 10-24-2022, 06:15 PM.

      Comment

        #4
        Click image for larger version Name: Meta.gif Views: 277 Size: 72.1 KB ID: 416747 It just keeps analyzing, nothing happens
        Last edited by Chameleon; 10-24-2022, 08:04 PM.
        Programmer in Python, Java, JavaScript, Swift, PHP, SQL, C#, C++, Go, R

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          #5
          Originally posted by Chameleon View Post
          Click image for larger version Name: Meta.gif Views: 277 Size: 72.1 KB ID: 416747 It just keeps analyzing, nothing happens
          for me, the analyzing does finish, (takes some time) and the download box does show but you are unable to select the video quality.
          but the download still fails.

          Comment

            #6
            Originally posted by october262 View Post

            for me, the analyzing does finish, (takes some time) and the download box does show but you are unable to select the video quality.
            but the download still fails.
            No, all I can do is put none for subtitles, that's it. But then it analyzing for about 5 minute before it pops up and then it goes straight to processing, no download at all.
            Programmer in Python, Java, JavaScript, Swift, PHP, SQL, C#, C++, Go, R

            Comment

              #7
              HBO max will not dl anything at any selected resolution for the past several days

              Comment

                #8
                I also get the message, "failure to analyze video information" and no downloads.

                Comment

                  #9
                  Hi guys, the developer still needs some time to fix the PlutoTV problem.

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