Get Fail on Hotstar.com after analyzing

[gantz]

StreamFab shows support Hotstar.com but get fails ater analyzing.

[Cats4U]

Where are you located? Are you using a VPN? Do you have a subscription to HotStar? What exactly does the red error message say (it's unreadable)? For the benefit of the SF staff, please attach your StreamFab.log.

TIP: When doing screen shots, crop the shot to only the important information. Don't include the whole window. Set the attachment size to Fullsize.

[gantz]

I'm in Thainland and not use VPN. I have subscription to HotStar. Disney+ is not available in my country. Only Hotstar.

[gantz]

Log

[Cats4U]

After doing a bit of research (which included VPNing into India and Thailand) I'm not positive that the hotstar.com listed in SF is the same hotstar.com in Thailand. According to what I read hotstar.com is found in Canada and the UK. It used to be found in the US but was discontinued in favor of Disney+. India and a few other Asian countries (including Thailand) are Disney+ HotStar. StreamFab may not support Disney+ HotStar, you'll have to wait for the staff to come back from their festival. Have you tried just using Disney+? That may not work, too, but it's worth a try.

You didn't answer whether you are a HotStar (actually Disney+ HotStar) subscriber.

[gantz]

My hotstar is Disney+Hotstar. When I acess to www.disneyplus.com, It redirect to www.hotstar.com/th.

[Cats4U]

Yeah, you're going to have to wait until the staff comes back from their holiday. With your StreamFab.log that you attached and a little testing they'll be able to determine whether that listing for HotStar.com pertains to you now. It might just be for Canada and the UK only and they'll have to make a new entry for Disney+ HotStar for India and the other countries in Asia. That's my guess, anyway.

[Mona]

My hotstar is Disney+Hotstar. When I acess to www.disneyplus.com, It redirect to www.hotstar.com/th.

I am afraid that Disney+ Hotstar is not supported.