[solved] HBOMax failing processing

[duranman]

it's failing to process the last of us episode 7

[Mona]

the last of us episode 7

In our test, it can be downloaded. Maybe you can try to delete the caches and then try again.

[viscountuk]

In our test, it can be downloaded. Maybe you can try to delete the caches and then try again.

Mona, I am experiencing the same failure on The Last Of Us S01E07 as duranman is reporting. I just attempted The Last Of Us S01E08 and it was successful, in short, Episodes 1 through 6 and episode 8 have been successful, episode 7 is failing.

[plexblues]

same with me. deleted cache and now it is failing on processing

[duranman]

i have cleared it out

[duranman]

this is where its failing

[Prinsen]

Version 6.1.1.2 did not solve the issue with Episode 7 either.
No problem to get Episode 8 though.

It downloads Episode 7 in full, but the "processing" gets the error:

[Dredbyrd]

Still failing processing on HBOMax The Last Of Us S01E07 with 6.1.1.2

[Mona]

Hi All， please attach the latest log file, thank you.

[AnttDvdFab]

Same issue for me, but also on Kung Fu season 1 and 2. Attached my logs showing the error codes for each failed process. I switched back and forth between the different configuration options but they didn't make any difference.

[crarbo1]

Attached is the log file. Not only does episode 7 not process, it downloads in 720p, even though the first 6 episodes are in 1080p. Episode 8 does process, but it is only in 720p.

[AnttDvdFab]

My logs.

[Mona]

We've got the log files.

[Prinsen]

Version 6.1.1.3 solved the problem for me.
Thanks.

[Mona]

Thanks for the update. Anyone else who still has a problem with the latest version 6113, please start a new one.
This one is closed.