streamfab 6.1.3.0 (win) and older version disney+ download problem

[tarma]

hi, I'm using streamfab 6.1.3.0, I've downloaded some Disney+ movies and TV series, the program doesn't work properly. Some videos download them, the majority fail to download or do not start downloading. I tried uninstalling and reinstalling streamfab, installing on another pc, disabling the antivirus and firewall but the problem persists. I noticed that by reinstalling windows the streamfab with Disney+ videos works until the first download error then the problems start again. I had these problems even with the last old versions. I use streamfab on msi GL626QF laptop running windows10 pro 22h2

[mandy95]

I've been having the same problem also for close to one month. I put in various tickets to Streamfab but the problem still persists.

[Mona]

hi, I'm using streamfab 6.1.3.0, I've downloaded some Disney+ movies and TV series, the program doesn't work properly. Some videos download them, the majority fail to download or do not start downloading. I tried uninstalling and reinstalling streamfab, installing on another pc, disabling the antivirus and firewall but the problem persists. I noticed that by reinstalling windows the streamfab with Disney+ videos works until the first download error then the problems start again. I had these problems even with the last old versions. I use streamfab on msi GL626QF laptop running windows10 pro 22h2

Please provide the video link and the related log files to us to better check. Screenshots could be helpful.

[Mona]

I've been having the same problem also for close to one month. I put in various tickets to Streamfab but the problem still persists.

The QA team could not duplicate you reported problem, please use the latest one to have a try, be sure not to login your Disney account on many devices at the same time.
If still have a problem, please provide the video link and the latest log file, thanks.