I am unable to select video quality and audio when downloading videos from viu.com

[Cats4U]

Please continue your effort with the "official customer service". They have precedence over your problem. We will not interfere with their work.

[hizbf]

I reported this issue to your official customer service on November 12th last year, and these two websites are stated to support downloading on your official website. Until now, this issue has not been resolved, so please take some time out of your busy schedule to fix this problem

[hizbf]

I am unable to select video quality and audio when downloading videos from viu.com ，Also, I can't download videos from viu.tv either，But the official website supports downloading videos from this website，Please fix it!