After being logged out from the forum last week and getting a notification that my password was a year old and therefore "expired," I created a new one and logged in. The next day I was logged out again, but neither my new or old passsword worked. The really fun part was the "forgot your password?" email that should have helped me reset my password to log in was never sent to my email account. I tried several times, and they weren't in my email or my spam folder - they were nowhere to be found for the very good reason that SF never sent a single one.
It took me TWO tickets to finally get my password reset, because after the first complaint I was told yet again to look in my spam folder - because it's a lot easier to respond with a canned, scripted reply than it is to see if the system is actually generating any emails. When I didn't get a reply to my reponse that I already had done that, but there was nothing in the spam folder because the email was never sent, I had to create a second ticket - at least that time SF support read my request to reset my password for me.
Since there's no longer any chat function, trying for days to get a solution for what should have been a five-minute fix is really ridiculous.
It took me TWO tickets to finally get my password reset, because after the first complaint I was told yet again to look in my spam folder - because it's a lot easier to respond with a canned, scripted reply than it is to see if the system is actually generating any emails. When I didn't get a reply to my reponse that I already had done that, but there was nothing in the spam folder because the email was never sent, I had to create a second ticket - at least that time SF support read my request to reset my password for me.
Since there's no longer any chat function, trying for days to get a solution for what should have been a five-minute fix is really ridiculous.
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