Disney+ Error processing the audio, please contact us for help

[Kattanders]

Trying to download the above movie from Disney+ as follows:


Log file attached. Thanks for looking into this.

[Sebastian001]

Have you already deleted the two Streamfab folders and tried again?

[Kattanders]

I succeeded when choosing a lower resolution (1280 x 720). Could that be a memory or file size problem? - however I tried all bitrates and other audio codec and also with just one language with resolution 1920 x 1080 which all failed.
Can anyone out there try it please?

[Kattanders]

Have you already deleted the two Streamfab folders and tried again?

Same errors - "failure_reason":"504"

The files to multiplex have a correct file size, but their contents are corrupted - the video itself indicates the correct resolution, codec and frame rate but is all the way just black and the audio files cannot be read by any of my video/audio programs. Seems, that the files have not been decrypted



The log also confirms this:
[Info]: **** Processer: Proc stream file - status : 0
[Info]: Get value is empty! kid EA608873025942E7B57050AE89D53130
[Info]: **** Processer: Proc stream file - LCS empty.
[Critical]: "[DownloadDisney]" Dec video: "D:/Temp/StreamFab/Temp/outputTemp/Disney+/2024_08_06_14 ... /Video_00/vt_00" fail: 4
[Critical]: "[DownloadDisney]" DecryptBinarayFile failed.
[Info]: "[DownloadDisney]" DecryptTrack failed clear mergedOutputFile
[Critical]: "[DownloadDisney]" **** Decrypt stream fail.

[Sebastian001]

Hmm, okay, then I would download again. After the error occurs, I would report the error using the feedback function in Streamfab. The log file is automatically sent along. You can track the status of the ticket in your user account.

I had an error message like that once, but I don't remember what happened to it - it was too long ago.

[Kattanders]

Hmm, okay, then I would download again. After the error occurs, I would report the error using the feedback function in Streamfab. The log file is automatically sent along. You can track the status of the ticket in your user account.

I had an error message like that once, but I don't remember what happened to it - it was too long ago.

Thanks for the tip. I did as you said

[Germania]

II tried all bitrates and other audio codec and also with just one language with resolution 1920 x 1080 which all failed.

In Germany no problems detected:

[Kattanders]

Thanks Germania - I am located in Germany, however, my language setting is "english" and I only have an abo with advertising... could that be the problem? I am currently loading "der Tag an dem die Erde still stand" - so I wonder if I also get the same error as "Speed"... and yes, I do:
2024:08:06-20:35:26 0x00003650 [Critical]: "[DownloadDisney]" **** Decrypt stream fail.

Anyways, will change the language to German and try again

What I notice is, that you get a lot more info about the file: length, resolution, vid. codec, audio codec, size. With me it is only this:

[Germania]

I am located in Germany .. I only have an abo with advertising... could that be the problem?

It's no different for me

[Germania]

What I notice is, that you get a lot more info about the file: length, resolution, vid. codec, audio codec, size.

This is shown after finished - while dl you see only the current process

[Kattanders]

Hmmm.... hab' genau dasselbe...


Werde morgen mal auf einem anderen Rechner installieren und probieren

[Kattanders]

Thanks for your time Sebastian001 and Germania An uninstall (including settings) of 6.1.9.2, followed by cleaning the registry and removing remnants from the AppData/Roaming folder, and then reinstalling 6.1.9.2 solved the issue. Guess, I agree with Cats4U that uninstalling and reinstalling often saves headaches.