Can't authorize due to "failed to connect to the internet" error

[filmgal]

I would recommand to do a back up of your c:. It takes time to reinstall everything but less than try to get the app works... the app leave some traces that we can’t erase even multiple tool.
we need to do like a very 1st install to make it work and we can do that only with a clean computer...
I should have done that well before..

I'm just checking on one last thing before resorting to that.
I have two MAC addresses; one for the LAN and one for WIFI.
I got Streamfab working yesterday with the LAN, but not WIFI.
I think the two MAC addresses are preventing it from authorizing correctly.
Am waiting on customer service.

[Melcitron]

I can get it to work if I delete the DVDFAB folder under ROAMING before starting the program and if I am connected to my LAN (with or without Malware VPN but not ExpressVPN).
Things get iffy when I connect to WIFI (Starlink) first.
I'll just keep troubleshooting this. At least I've narrowed it down.
When I finally figure it out I'll post back.

I would recommand to do a back up of your c:. It takes time to reinstall everything but less than try to get the app works... the app leave some traces that we can’t erase even multiple tool.
we need to do like a very 1st install to make it work and we can do that only with a clean computer...
I should have done that well before..

[filmgal]

I can get it to work if I delete the DVDFAB folder under ROAMING before starting the program and if I am connected to my LAN (with or without Malware VPN but not ExpressVPN).
Things get iffy when I connect to WIFI (Starlink) first.
I'll just keep troubleshooting this. At least I've narrowed it down.
When I finally figure it out I'll post back.

[filmgal]

Shoot. Shoot shoot shoot!!!!
The minute I logged back into my Google account and started Streamfab it went right back to where I was....
Breathe in, breathe out.
Round 9, here we go.

[filmgal]

To everyone here, thank you for your help. I truly appreciate the time and effort you all took to get me up and working again.

I got it working !!!!!

I always suspected that there was something off about asking for my username and password on a clean install, before asking me to login. It made no sense. How can you install a program for the very first time and have it ask you for your username and password? So somehow Streamfab was keeping some link to me even when it was completely uninstalled with Revo. (not sure I like that idea...).

Anyway, I pretended to be a first timer. I completely removed Streamfab with Revo.
I signed out of my google account.
I did not sign into my wifi but just the LAN. I set my VPN to Detroit.
I installed using custom and told it to not run the program as soon as it was installed.
The installation took me to the website. I was already logged in there (cache I guess) and I signed out.
Installed (NOT as administrator, just to see).

It worked and I was able to authorize my desktop.

[Melcitron]

Melcitron, we are having the same issue right? if you can try a restore maybe you can go for it. I can't. My laptop died just before all of this and I had to get a new one, and I accidentally overwrote my desktop backup of c. I don't have the time to reinstall it unless I absolutely have to.

Also, yeah, I tried everything listed with the latest v6.0.3 and got the same results.

So I did a total c: backup with Acronis and it worked!!!
so there was definitively a registry problem or something like that that even specific desinstallation tool could not fix... because with a very clean 1st installation it worked...
I was even able to install it with the online version, that was not working before...

[filmgal]

Well so you tried lot of things with same results...so no need for me to try those...
I can try to restore system but not sure it will work for me..

Melcitron, we are having the same issue right? if you can try a restore maybe you can go for it. I can't. My laptop died just before all of this and I had to get a new one, and I accidentally overwrote my desktop backup of c. I don't have the time to reinstall it unless I absolutely have to.

Also, yeah, I tried everything listed with the latest v6.0.3 and got the same results.

[Stan001]

Only use the x64 version, if not tried uninstall SF, delete all remaining streamfab info from the computer and download the full installer, and install.
The main file for the password, as stated before, is the streamfab.ini. You could just try searching for that and delete all found and just try that.

If you get no connection, then reset your network on the trouble computer and reset your modem/router.
Reset Windows Firewall as well on trouble computer and temporarily uninstall any other firewall and check any VPN software as they all set themselves up to auto start.

If it's Windows 11 you may even need to do a Windows 11 repair as Windows 11 is having issues since the 24H2 update. My computer lost its LAN device in Windows 11, I could not connect at all to the internet unless I tried Wi-Fi. Thankfully, I keep support for my computer and my computer support fixed all the issues.

If it then continues, and you can access the internet in some form, go to Members Center and try SF support.
It could be an account issue.

[Germania]

I can try to restore system but not sure it will work for me..

Of course this refer to filmgal

> Well so you tried lot of things with same results...so no need for me to try those...

There is little info/response from you ..

I know only that you "Couldn't connect to server", use no vpn
"malwarebit firewall which tell me that app is not blocked"
and "tried on 2 different computers and same thing"

In the other thread you wrote "I tried the android app and here I could log in."

Using same internet connection (WiFi) ?
Can you login in Member Center from PC?
What was the result of your ping test ?

[Melcitron]

Oh there is a new version out!

[Melcitron]

If you can't login with test account on your desktop ..
.. there is no problem with your password.

Your problem is the connection to SF server.


> I also got Malware "XMRig Miner" on my system the same day that I got v6 or 6.1 from the DVD fab site (hence my installation of Malwarebytes).

Who knows what else you have caught and/or which files have been manipulated.
Your system has been compromised

Restore from a system restore point (or use your backup) from before your problem began

Well so you tried lot of things with same results...so no need for me to try those...
I can try to restore system but not sure it will work for me..

[Germania]

On my laptop, where I have v6, I was able to successfully log in to the test account.
After that, I went into my online account, removed all my activations (3 of 6).
I was then able to login to my laptop and activate.

If you can't login with test account on your desktop ..
.. there is no problem with your password.

Your problem is the connection to SF server.


> I also got Malware "XMRig Miner" on my system the same day that I got v6 or 6.1 from the DVD fab site (hence my installation of Malwarebytes).

Who knows what else you have caught and/or which files have been manipulated.
Your system has been compromised

Restore from a system restore point (or use your backup) from before your problem began

[filmgal]

when you reinstall streamfab click the advance setup button next to the install button and uncheck the "start streamfab when installation finishes" then connect to the internet and then try starting streamfab and see if it'll authorize.

Good idea. Unfortunately it didn't make a difference.

The password is encrypted - please try without the line .. .. otherwise look in ini from Laptop

Good idea. Tried removing the line. Did not work. It just recreated the line at the bottom of the ini file, exactly as it was:

UserNamePassword=,

I gave it another go, only this time I copied the line from my laptop to my desktop. It should be identical, unless the encryption works by device rather than just encrypting the password.
Didn't work. Still get the error when authorizing.

Me raising my white flag.

[Germania]

what format is in there? I mean if I were to manually input something in the ini file, should I do it like this?

UserNamePassword=nickcage@gmail.comMyDogLassie

?

The password is encrypted - please try without the line ..
.. otherwise look in ini from Laptop

[Germania]

I found the file, dated a few minutes ago, which is when I last did my full install.
the line you are referring to is exactly like this:

UserNamePassword=,​

I dont' have tested if this happen after deauthorize ..
.. but simple remove the line and save before you start SF.
edit: please save as StreamFab.ini - not as StreamFab.ini.txt