StreamFab for Windows Fanza Failed to obtain the decryption key, please contact us for assistance.

[Javsearcher]

Since today i cant undrm movies from fanza

I receive the following error Failed to obtain the decryption key, please contact us for assistance.

Streamfab version 6.2.0.3


2024:11:05-20:56:51 0x0000769c [Info]: Fanza Download, play id from current work queue : "h_086hhed00056_part_0"
2024:11:05-20:56:51 0x0000769c [Info]: Fanza Download, download send RecordResult signal, flag : false
2024:11:05-20:56:51 0x0000769c [Info]: Remux file not exist: "D:/Streamfab/Temp/outputTemp/FANZA/2024_11_05_20_55_53_h_086hhed00056_part_0_video.mp 4"
2024:11:05-20:56:51 0x0000769c [Info]: CefControl:rocessFinishCallback "CefControl:rocessFinishCallback bSuccess :0, strID :h_086hhed00056_part_0, strOutPath :/Streamfab/Output/FANZA/???????????? ?????.mp4, nErrorCode :308"
2024:11:05-20:56:51 0x00006208 [Info]: BatchDownloadManager::slot_setRecordResult " record result, id : h_086hhed00056_part_0, type : 3"
2024:11:05-20:56:51 0x0000769c [Info]: CefControl::doProcessFinish emit signalProcessFinish
2024:11:05-20:56:51 0x0000769c [Info]: Fanza Download, download send processFinish signal, flag : false
2024:11:05-20:56:51 0x00006208 [Info]: [Download Check]: /************************************************** **************************/
2024:11:05-20:56:51 0x00006208 [Info]: [Download Check]: download result: "failed"
2024:11:05-20:56:51 0x00006208 [Info]: [Download Check]: fail code: 308
2024:11:05-20:56:51 0x00006208 [Info]: [Download Check]: /************************************************** **************************/
2024:11:05-20:56:51 0x00006208 [Info]: key: "FANZA"
2024:11:05-20:56:51 0x00006208 [Info]: host: "FANZA"
2024:11:05-20:56:51 0x00006208 [Info]: BatchDownloadManager::slot_end getCefControlType : 19
2024:11:05-20:56:51 0x00006208 [Info]: BatchDownloadManager::slot_end setCurrentItemStatus failed
2024:11:05-20:56:51 0x00006208 [Info]: [File Check]: record file location: "D:/Streamfab/Output/FANZA/???????????? ?????.mp4"
2024:11:05-20:56:51 0x00006208 [Info]: [File Check]: record file not existed
2024:11:05-20:56:51 0x00006208 [Info]: BatchDownloadManager::slot_end "emit sig_downloadFinished: success :0, getCefControlType :19, strID :h_086hhed00056_part_0, nErrorCode :308, strErrorTextForTaskQueue :Het verkrijgen van de ontsleutelingssleutel is mislukt, neem contact met ons op voor hulp., strOutPath :/Streamfab/Output/FANZA/???????????? ?????.mp4"
2024:11:05-20:56:51 0x00006208 [Info]: TaskQueueManager::SLOT_downloadFinished_drm curLeafData invalid
2024:11:05-20:56:51 0x00006208 [Info]: TaskQueueManager::SLOT_downloadFinished_drm emit SIG_downloadFinished strGroupID : "FANZA"
2024:11:05-20:56:51 0x00006208 [Info]: Open Folder Settings : false --- true
2024:11:05-20:56:51 0x000019b8 [Log]: DRMLocalServer: receive all msg elk:{"failure_reason":"308","pid_web":"918","reg_s tatus":"reg_enable","result":"failed","title":""," type":"download","url":"","website":"FANZA"}

2024:11:05-20:56:52 0x00006064 [Info]: Operate check success


Do you have a solution?

[IronicMan]

i get the same error message trying to download some shows from Amazon

[Javsearcher]

Maybe this fixes your amazon problem (for FANZA i couldnt find anything)

Prime video workaround : r/Streamfab

[IronicMan]

Thanks Javsearcher. I tried your Prime video workaround idea but my computer wasn't giving me permission to save the altered amazon_get_meta_info.py file
...i tried something that i thought might give me permission but it didn't work so i thought i would try again later.
Then when I re-opened streamfab i decided to let streamfab upgrade from 6.2.0.2 to 6.2.0.3, and after the upgrade i no longer got that error message.
So in a roundabout way, your suggestion ended up working for me

[Javsearcher]

Hi Ironicman. Glad it worked for you

Regarding my problem, The developer is working on it





Hello,



The issue is known and the developer is working on it, please kindly wait.



Thanks for your support.



Best regards,

Rain

[Javsearcher]

6.2.0.4 didnt solve my problem (same error)

[Wilson.Wang]

Hi,

For FANZA/DMM, we still need a few days to fix the problem, please keep the eyes for the recently furure updates.

Wilson

[chrys100]

I have the same problem with Apple TV+: failed to receive the decryption key for new movies. The old ones work fine still.
Moreover if I try to playback the movie in Streamfab the message isolease update your browser.
Best
Christian

[Germania]

I have the same problem with Apple TV+: failed to receive the decryption key for new movies. The old ones work fine still.

I think that has nothing to do with this topic.

New AppleTV+ releases could never dl in > 480p

With Apple, however, the clients only receive a key for SD and another key for audio.
SF therefore compares whether the appropriate key for >SD is stored in its database to enable dl >SD

Higher resolution mainly affects popular older titles ..

Otherwise, name a title and selected resolution ..
.. or post your StreamFab.log

[Javsearcher]

The problem looked to be solved today. But after a few movies, the same error reapeared