Amazon Amazon Belgium - Download CVBR with success but the CBR can't be decrypted

[kalemvar]

Hello, I'm trying to download a series in CBR profile and I'm getting this error "Failed to obtain the decryption key, please contact us for assistance" - The CVBR of the same series is working fine

Thanks

[Germania]

Looks like a problem with IP for License Request

PRS.NoRights.AnonymizerIP - PRSGeoIpException

**** Processer: GetCertData -  Error: 0 Data: {"errorsByResource":{"Widevine2License":{"errorCode":"PRS.NoRights.AnonymizerIP","message":"Cannot complete request.","type":"PRSGeoIpException"}},"returnedTitleRendition":{"asin":"amzn1.dv.gti.bcb56962-c237-cc15-2d98-b086aad80442","assetBundleVideoQuality":"HD","audioQuality":"Stereo","contentId":"amzn1.dv.vcid.efe5b793-e1dc-42d6-91c5-d643074238a5","selectedEntitlement":{"rightsException":{"errorCode":"PRS.NoRights.AnonymizerIP","message":"Cannot complete request.","type":"PRSGeoIpException"}},"titleId":"amzn1.dv.gti.bcb56962-c237-cc15-2d98-b086aad80442","videoMaterialType":"Feature","videoQuality":"UHD","videoResolution":"2160p"}}

Because Log is incomplete I can't see if you use VPN ..
.. and I can't test the title because not offered at amazon.de

[kalemvar]

Thanks for your answer Germania

here a complete log (I think, first time here)

I've tried with Nord and Surfshark, same result for CBR, but the CVBR work perfectly, it's like they can get the kid but not the respond key

Thanks a lot

[Germania]

[Critical]: [DownloadControlAmazon]" Unkonw strSelectedResolution : "Best
[Critical]: "[WVAmazon]" No Xray ServiceToken!

> I've tried with Nord and Surfshark

You can be glad that CVBR works if you use a VPN.
If you have no amazon PV account in BE it's normal that you've no access to BE catalog
I assume you used pv login from CA (or US) ..
.. create a trial account in BE (with different mail/address/payment)
and one of Surfshark's VPN servers will work for sure

Look also here: StreamFab & VPN with Amazon

It's not an SF issue - it's an VPN/GeoBlock issue