Paramount+ Decryption key

[PBM72]

Downloading the new Dexter on Paramount i am getting a
"failed to obtain decryption key, please contact us for assistance" error message

https://www.paramountplus.com/shows/dexter-original-sin/

[Germania]

It took me a 2nd try to recognize the episode in the selection ..
.. but download is fine for me (account + vpn USA)

[PBM72]

It took me a 2nd try to recognize the episode in the selection ..
.. but download is fine for me (account + vpn USA)

Are you running 6208 or 6209 ??

[Germania]

Are you running 6208 or 6209 ??

6209

btw: you can click the picture to enlarge ..
.. if you can't read the version at top left

I tried now with 6208 and selected 1080p ..
.. no info in SF, no error in log - but get the same errorfree 720p

[Info]: [Analyze Dlg]:  Record add to queue -- Resolution:  "5437812:1080"
[Info]: Remux show resolution: "720P"

[Davja]

I am also getting the same error from the Paramount+ Australia - Failed to obtain the decryption key. Can this be looked at?

[PBM72]

My Paramount+ Log

2024:12:15-15:05:47 0x000071a0 [Info]: key: "Paramount+"
2024:12:15-15:05:47 0x000071a0 [Info]: host: "Paramount+"
2024:12:15-15:05:47 0x000071a0 [Info]: BatchDownloadManager::slot_end getCefControlType : 9
2024:12:15-15:05:47 0x000071a0 [Info]: BatchDownloadManager::slot_end setCurrentItemStatus failed
2024:12:15-15:05:47 0x000071a0 [Info]: [File Check]: record file location: "F:/DVDFab/StreamFab/Output/Paramount+/Dexter_ Original Sin/S01/Dexter_ Original Sin_S01E01_And in the beginning___.mkv"
2024:12:15-15:05:47 0x000071a0 [Info]: [File Check]: record file not existed
2024:12:15-15:05:47 0x000071a0 [Info]: BatchDownloadManager::slot_end "emit sig_downloadFinished: success :0, getCefControlType :9, strID :JZnQbpYh_uksOU0O8eq_mvZN0Mo2yGc8, nErrorCode :307, strErrorTextForTaskQueue :Failed to obtain the decryption key, please contact us for assistance., strOutPath :F:/DVDFab/StreamFab/Output/Paramount+/Dexter_ Original Sin/S01/Dexter_ Original Sin_S01E01_And in the beginning___.mkv"
2024:12:15-15:05:47 0x000071a0 [Info]: TaskQueueManager::SLOT_downloadFinished_drm curLeafData invalid
2024:12:15-15:05:47 0x000071a0 [Info]: TaskQueueManager::SLOT_downloadFinished_drm emit SIG_downloadFinished strGroupID : "Paramount+"
2024:12:15-15:05:47 0x000071a0 [Info]: Open Folder Settings : false --- true
2024:12:15-15:05:47 0x00002810 [Log]: DRMLocalServer: receive all msg elk:{"failure_reason":"307","pid_web":"910","reg_s tatus":"reg_enable","result":"failed","title":""," type":"download","url":"","website":"Paramount+"}

2024:12:15-15:05:47 0x00000a48 [Info]: Operate check success.
2024:12:15-15:06:09 0x000071a0 [Info]: NavigateWidget: showmode 8

[fletcher]

Same error in germany

[marmstro]

I'm getting the same error this morning with the new episodes of NCIS S22E09 and NCIS Origins S01E10. Older episodes on NCIS Sydney download correctly. I'm using 6.2.0.9 in the US.

[Cats4U]

I'm getting the same error this morning with the new episodes of NCIS S22E09 and NCIS Origins S01E10. Older episodes on NCIS Sydney download correctly. I'm using 6.2.0.9 in the US.

Confirmed on the new NCISes using 6.2.0.9. I don't usually download from Paramount+ but I saw that I hadn't unsubscribed from it when I thought I had. I unsubscribed and still had a few days left, and so I gave it a shot. Possibly they are at the beginning of their DRM update. I picked the right time to get out. I've been getting all the Paramount+ shows via torrenting for months.

[Germania]

I'm getting the same error this morning with the new episodes of NCIS S22E09 and NCIS Origins S01E10

They don't work for me either:

Get LS data error: {"code":130001,"message":"License denied.

So I tried to get key in other tool and get only:

The clients platform status (noVerification) is restricted,
the configured policies prevent the return of a license.

but playing works in my regular browser (vpn usa)

[tbar]

Same issue with me.

[TIgerpaw87]

Same here (US). Looks like it is happening for videos added this week.

[Feenix]

NCIS Origins S01E10 seems to hang on Analyzing for me but I may just not be waiting long enough for that error to appear.

[jlharpr59]

same here (US)
i guess we "patiently" wait for the fix.

[chrys100]

I have the same issue (in German) Star Trek Lower Decks S05E10