Support requests access to my account

[DonnaD]

I contacted support about the issues regarding my VIP status not being recognised on www.iq.com and www.wetv.vip , therefore only downloading the first 6 minutes of an episode and not the full thing. Because I'd already tried what they suggested (clearing temp and log files, doing a clean install etc) and because I can watch the full episode on my regular browser, they have now asked for access to my account so that they can do some testing. They didn't specify which account they wanted access to (the streaming platform) or my SF account.

Can I ask, is this normal? And have any of you done this before?

[Sebastian001]

I contacted support about the issues regarding my VIP status not being recognised on www.iq.com and www.wetv.vip , therefore only downloading the first 6 minutes of an episode and not the full thing. Because I'd already tried what they suggested (clearing temp and log files, doing a clean install etc) and because I can watch the full episode on my regular browser, they have now asked for access to my account so that they can do some testing. They didn't specify which account they wanted access to (the streaming platform) or my SF account.

Can I ask, is this normal? And have any of you done this before?

I think he means the account with the streaming provider. They may be trying to load something...

You have to decide for yourself if you want to do that.

[Germania]

Of course they don't need your SF account ..
.. but without access to VIP status none can check your problem
see also here - I see no other way if you want help with your problem.

If you have any concerns, you can change your password after get help.

[travelar]

They're clearly raking in the money on subscriptions. Why can't they get a one month or a trial account to these services? I don't ask my customers to fork over their account info when I need to adjust their API access to various services. It feels pretty half-assed.

[Germania]

Why can't they get a one month or a trial account to these services?

We are not talking about a VIP service here ..

How many providers worldwide do you think could be usable with the DRM/M3u8 downloader?
That must be more than a thousand and you seriously think DVDFab has to pay everywhere,
because a single user reports that his VIP status is not recognized?

And trial is not offered - otherwise I would have already tried it myself.

[Stan001]

I am not sure how I would feel about that. I guess if the account was used by only one device I might consider because after I would MOST certainly want to change password.

This is one reason I won't remove devices from Netflix as I change between at least 4 to 5 devices and if a password change, or I need to log out it would take a few hours to get the devices all logged in again.

It, too, has to depend on how bad you want the issue fixed.