StreamFab General Query StreamFab Offline Installer crashes

[rytomi]

The new version of StreamFab 6.2.1.5 came out and I'm trying to install it on my machines. The first two had no problem, but on the 3rd I forgot to exit StreamFab first and the installer popped up and then just crashed. Now I am unable to get the StreamFab installer to run on that machine. It pops up and asks for the UAC elevation, then the StreamFab installer window briefly shows (for less than a second) and then vanishes. This problem does not occur for the other products like DVDFab. I have followed the uninstall process, but the offline installer still will not run.

Install log shows no error and is attached. I've also attached a screenshot of the logged error in the event viewer.

[rytomi]

Install Log

[rytomi]

I went back through my offline installers. 6.2.1.4 wouldn't run either, but strangely enough I was able to install 6.2.1.3. The installers for 6.2.1.4 and 6.2.1.5 still do not run after successfully installing 6.2.1.3. The live update will not download either, it immediately fails without trying.

[Kevlar]

Hi there, are you using a VPN? Have you tried restarting your computer and see if updating will work?

[rytomi]

Hi there, are you using a VPN? Have you tried restarting your computer and see if updating will work?

I am not using a VPN, however my internet is very slow as all I can get in my location is a cellular Wi-Fi hotspot (4G). This is why I use StreamFab to download as my internet is not good enough to stream reliably in real-time.

I tried restarting when it initially did not work, and again after the install and again after the successful install of 6.2.1.3. The installer for 6.2.1.5 will not run on this machine.

[Sebastian001]

Never use the update function within the program. Please note the topic on the start page regarding reinstallation.

[Sebastian001]

https://forum.dvdfab.cn/forum/streamfab-support/streamfab/451029-how-to-do-a-clean-install-of-streamfab-windows

[rytomi]

https://forum.dvdfab.cn/forum/stream...eamfab-windows

Yes, as I've mentioned, I followed the uninstall procedure. The installer for 6.2.1.5 still doesn't run, though strangely enough I was able to install 6.2.1.3.

[october262]

Yes, as I've mentioned, I followed the uninstall procedure. The installer for 6.2.1.5 still doesn't run, though strangely enough I was able to install 6.2.1.3.

what windows version is your computer running ???

[rytomi]

duplicate post

[rytomi]

what windows version is your computer running ???

This system is running Windows Server 2016 (Windows 10 based).

[october262]

This system is running Windows Server 2016 (Windows 10 based).

did you try disabling your antivirus software & firewall software ???

[rytomi]

did you try disabling your antivirus software & firewall software ???

Firewall is always disabled. AV cannot be completely disabled easily but has an exclusion for all DVDFab software. It is the built in Windows Defender, nothing extra installed and is not triggering.

[october262]

Firewall is always disabled. AV cannot be completely disabled easily but has an exclusion for all DVDFab software. It is the built in Windows Defender, nothing extra installed and is not triggering.

try installing the non x64 version - https://forum.dvdfab.cn/forum/stream...anuary-17-2025

[Cats4U]

Redownload the x64 version and run a CRC check on it.

MD5: c28cde1166723429d4981e971b8842f4
SHA1: de7b355e2387e77025683d7520cdb39f5278686c
CRC32: 958e8d10

I wouldn't trust that hotspot. If you are getting buffering on your real-time streaming, that says a lot about the quality of your Internet.