You joined in the discussion, backing up the OP and calling on Wilson when the problem could be easily solved with a log file. If you don't have the time and the wherewithal to participate in the forum as it was designed to be used, then maybe you should avoid coming here. Any further talk of "holier than thou" here could solve that problem in the future, and you would have more time for your job.
Cats4U
Listen, I understand that you're trying to help, but I find your approach consistently unpalatable. Are you an employee or authorized agent of DVDFab? If yes, then act like it with a little tact and customer service. If no, then stop dropping into threads armed with half of the information and making assumptions, demands, and generally acting like a jackass. Don't bother to respond, I'm done here.